Customer Service / Inside Sales Representative at Waste Connections, Inc in New Castle, Delaware

Job Description:

Job Title Customer Service / Inside Sales Representative Primary Location New Castle, Delaware Employee Type Employee Job Description
Waste Masters Solutions is looking for a high energy CustomerService / Inside Sales Representative to join our team in New Castle, DE.

DUTIES AND RESPONSIBILITIES:

• Works in a fast paced, cooperative, high call and high email volume environment.


• Works in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.


• Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or changes in service.


• Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.


• Retains, grows, and sells portable restroom and commercial waste removal and disposal services.


• Makes outbound calls to potential customers and follows up on leads


• Understands customers' needs and identifies sales opportunities.


• Works with Outside Sales Representatives to help keepexisting customers.


• Demonstrates effective use of software applications, at a minimum MS Word and Excel proficient.


• Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Masters employees to determine service requirements and resolves problems or complaints.


• Provides back-up support to other departments as needed.


• Work schedule for this position is Monday-Friday, 8am-4:30pm.

MINIMUM JOB REQUIREMENTS:

• 2 years of Phone Customer Service and/or Inside Sales experience required


• Must possess excellent customer service skills and well as excellent verbal and written communication skills.


• Ability to prioritize and multi-task.


• Experience with Microsoft Office.


• Experience with Salesforce is preferred but not required.


• Typing and 10-key skills are required.


• Highly motivated with excellent organizational skills


• Attention to details and accuracy.


• Strong work ethic and positive attitude including good attendance record.


• Experience in the waste industry is a plus but not required.

COMPENSATION:

• Competitive wage


• Performance-based career growth potential


• Medical, dental, vision insurance plans


• Income Protection Plans (Life Insurance, Short Term/Long Term Disability)


• 401(k) with a generous company match

Apply today and Connect with Your Future!

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement.

Waste Connections is an Affirmative Action/ Equal Opportunity Employer (Minorities/Female/Disabled/Veterans)