Patient Access Representative Lead - Admitting at CHRISTUS Health in Shreveport, Louisiana

Job Description:

Description

Summary:
The Patient Access Lead Representative oversees the daily work flow of the Patient Access Services team for activity prioritization and process resolution.Supports the overall success of the department by demonstrating flexibility, collaboration, and cooperation in a team environment while maintaining a high level of production and service.Interviews patient or representative in a timely and efficient manner while securing all necessary information to create a medical and financial record.Prepares paperwork for the medical chart and billing folder.Determines financial status, obtain requirements needed for self-pay patients, requesting deposits, collecting deductibles and co-insurance and previous accounts due, writing receipts and balancing cash drawer.Obtain and appropriately routes the orders received from various physicians and patients.Adheres to high standard of customer service.May be performing Inpatient, Outpatient, or ER Admitting duties.Performs all other duties as assigned to promote efficient and effective operations for each.

Requirements:

- Demonstrate proficiency and knowledge of Patient Access/Pre-Access operations
- Exhibit knowledge and compliance of regulatory requirements in Patient Access / Pre-Access
- Excellent communication and organizational skills
- Demonstrate excellent customer service skills
- Ability to apply principles of process improvement
- Willingness and recognized ability to develop, mentor and train other associates
- Must be able to follow detailed instructions and perform repetitious tasks
- 45 wpm typing required.
- Computer/basic keyboard skills, telephone skills, and general knowledge of office machines including printers, fax, copier, scanner, and credit card machines required
- Proficient in office automation applications such as Microsoft Office preferred
- Skilled in interpreting and analyzing data
- Ability to read, comprehend and retain information
- Demonstrated contribution and achievement of department collection initiatives
- Perform mathematical calculations proficiently
- Knowledge of basic medical terminology preferred
- Two years of admitting experience, or one year of admitting experience plus one year of scheduling, insurance verification, business office, or equivalent experience.
- Certified Healthcare Access Associate through National Association of Healthcare Access Management (NAHAM) required.

Work Type:
Full Time

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