Patient Service Representative, Nemours duPont Pediatrics, Philadelphia at Nemours in Philadelphia, Pennsylvania

Job Description:

As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own. 

Equity, diversity, and inclusion guide our growth and strategy.  We are looking for individuals who are passionate about, and committed to leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive team environment. All Nemours associates are expected to ensure that these philosophies are embedded in their day to day work with colleagues, patients and families.

The Patient Service Representative II will schedule all appointment requests received via telephone, electronically and fax, following Nemours Standard Business Practices and exhibiting excellence in customer service.

The Patient Service Representative II will apply the Nemours’ Standards of Behavior in all interactions with internal and external customers.

The Patient Service Representative II will acquire and maintain an advanced knowledge and proficiency in Department of Surgery scheduling guidelines, Epic functionality and Standard Business Practices and function as a resource expert to colleagues.

• 
  

  POSITION QUALIFICATIONS
  Minimum 1 - 3 years job related experience.
  *High School diploma or equivalent
  *Computer/typing skills required

  
  
  
  
  • 
    

    ESSENTIAL RESPONSIBILITIES

    
    

    1. Receive patients in a professional and caring manner.
    2. Gather and update information regarding demographics and insurance in a respectful and confidential fashion.
    3. Schedule and confirm appointments.
    4. Obtain authorization and pre-certification.
    5. Document and follow up on referrals.
    6. Document and follow up on no-shows and cancelations.
    7. Answer telephone using proper phone etiquette and direct calls accordingly.
    8. Maintain content and organization of medical records.
    9. Register patients, collect payments from patients, post charges according to procedures, provide receipts and appropriately document all financial transactions. This includes cash reconciliation and bank deposit preparation.
    10. Order clerical and clinical supplies and maintain records.
    11. Monitor waiting rooms and keep patients informed as to schedule delays.
    12. Advise families regarding obtaining Medicaid coverage and/or Nemours Financial Assistance for their children.
    13. Assist with arrangements for transportation
    14. Assist with patient flow.
    15. Prepare office communications
    16. Participate in quality improvement activities
    17. Filing of patient charts, correspondence and related documentation scan documents into EPIC.
    18. Maintain inventory of supplies and forms
    19. Open and sort mail, lab reports and consultation reports. Stamp “received” and distribute for Provider review.
     

    
    

    ADDITIONAL REQUIREMENTS

    
    

    PERFORMANCE SKILLS
    1. Accepts feedback
    2. Asks questions for clarification
    3. Gives accurate information
    4. Makes suggestions for improvements
    5. Is willing to accept change
    6. Works as a team member
    7. Uses listening skills
    8. Manages resources prudently
    9. Takes direction
    10. Thinks pro-actively
    11. Establishes positive rapport with patients and families, uses AIDET
    12. Reports to duty promptly and utilizes time effectively to provide clerical support
    13. Utilizes sick and vacation days appropriately
    14. Participated in conferences/in-services
    15. Attends staff meetings

    
    
  
  

  ​

  
  

Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.

Apply Now