Computer Operator at PNC Financial Services Group in Pittsburgh, Pennsylvania

Job Description:

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Computer Operator within PNC's Infrastructure organization, you will be based in Pittsburgh, PA.

Job Description

• Monitors and controls computer operations, file servers, peripherals, and off-line equipment for the computer operating environment.


• Monitors and ensures timely and efficient processing of production requests through computer systems.


• Monitors and controls one or more computers by operating the central console of online terminals.


• Assists in testing and debugging new systems and programs to ensure that the delivery of new product met client requirements.


• Oversees the running of computer systems and maintains the data center environment to ensure delivery of computer backups and restorations in a timely and efficient manner.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• 
  Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.


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  Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Computer Operations – Knowledge of and the ability to conduct daily operational activities in a data center, in order to provide IT services in business cases.

Database Backup and Migration – Knowledge of and the ability to store and transfer an organization's data effectively, in order to meet business needs.

Information Security Management – Knowledge of and the ability to manage the processes, tools, techniques and practices for assuring adherence to standards associated with accessing, altering and protecting organizational data.

IT Incident Management – Knowledge of and ability to investigate, troubleshoot, resolve and prevent the recurrence of incidents that interfere with the normal delivery of IT services.

Production Control – Knowledge of and ability to use production scheduling in order to control and maintain organizational production and service deliverables.

Remote/Mini Data Center Management – Knowledge of and ability to manage a remote data center's operating environment and daily operational requirements.

System and Console Operations – Knowledge of and ability to operate computer systems to run production and development processes and to perform system maintenance related tasks.

System and Technology Integration – Knowledge of the features and facilities of systems, and the ability to integrate and communicate among applications, databases and technology platforms.

Technical Troubleshooting – Knowledge of technical troubleshooting approaches, tools and techniques, and the ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems.

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com. 

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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