Sr. Manager, Mortgage Sales at FNBO in Loveland, Colorado

Job Description:

At FNBO, our employees are the heart of our story--and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Role Description: Initiate and develop relationships with existing and new customers, builders and industry related representatives to identify and close loan opportunities in support of the department's revenue and profit goals. Ensure management of the planning, prioritizing, monitoring, coaching/development and performance reporting of the work of the assigned market area staff. Assist in the identification and implementation of enhancements to site procedures, training and technology in support of the enhancement of customer retention/satisfaction, the revenue and profitability objectives of Mortgage and FNBO.

Key Accountabilities:

Identify opportunities and sell appropriate FNBO products and services as a part of every customer interaction while ensuring compliance with the established processes and groups.

• Meet and/or exceed defined monthly sales goals. (As Assigned by Manager)
  


• Assist in establishing sales goals for responsible market in conjunction with manager to meet Mortgage needs and goals.

• Conduct outbound prospecting and sales as new Business Development initiative and programs are implemented by Management. (As Assigned by Manager) (Typical Duration of Campaign: 1-3 Months)
  


• Contribute to the overall success of FNBO by actively listening and referring customers to alternative products/services offered within the bank such as First National Investments and Planning and Corporate Banking. (As Assigned by Manager)
  


• Act as Mortgage group area and management representative within assigned market
  
  
  • Attend Retail and cross-divisional meetings as appropriate to further business development needs.
  
  
  • Encourage and establish cross selling relationships with on site staff
  
  
  
  


• Establish relationships with local and national business groups including chambers of commerce and other professional and business networking groups.
  • Act as management representation for FNBO within these groups.
  
  

Demonstrate organizational advocacy through positive teamwork, trust and mutual respect for customers and employees. Develop and implement initiatives that reinforce the mission, vision and advocacy model of the Mortgage Group and align to delivering ultimate consumer lending experience and instilling the Mortgage Group core values.

• Ensure implementation and adoption for the mission, vision and values of Consumer Lending.


• Ensure markets deliver the ultimate consumer lending experience.


• Provide an individualized and meaningful quality customer experience by engaging the customer, employees, and communities through accountability and mutual respect, integrity, unity, passion and listening to the needs of the customer and employees.


• Seek opportunities and drive development within assigned role and those of your subordinates. Increase revenue and reduce expenses while emphasizing Consumer Lending Group core mission, vision and values.

Conduct research and analysis to identify untapped market segments. Develop plans and work collaboratively with other FNBO/FNNI representatives to develop presence and value adding programs/solutions for those markets.

Effectively apply Management Practices in planning and assigning the work of staff members. (Ongoing)

• Build and maintain a competent team through effective recruiting, selection and development.
  • Ensure training and development opportunities address staff needs to meet the goals and objectives of assigned Role.
  
  

• Conduct one-on-one employee meetings on a regularly scheduled basis to provide:
  
  
  • 
    Coaching: To consistently meet and/or exceed the desired outputs for assigned Role.
  
  
  • 
    Feedback: With regard to production output, departmental policies/procedures, personnel issues, etc ...
  
  
  • 
    Context Setting: Defining/Discussing the "Big Picture" with regard to current and future work.
  
  
  • 
    Timely PEAs: Personal Effectiveness Appraisals. (Per defined schedule)
    
  
  
  • Develop and submit Talent Inventory assessments of subordinates to Manager in preparation for inclusion to the FNBO Talent Inventory database. (Annually)
    
  
  
  
  

• Develop and submit updated staffing plans to advise Manager on the staffing levels required to efficiently and effectively support growth. (Quarterly)
  

Maintain comprehensive knowledge of current Consumer Lending operating procedures and products and services offered.

• Effectively utilize knowledge and all resources available to support team member competency development.


• Train new employees and cross-train existing employees on all site specific Roles compliance needs and functions.

• Provide on-the-job-training (OJT) on all job functions and compliance as needed.

• Update written procedures as changes occur.

Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties.

• Complete compliance training and adhere to internal procedures and controls, as required.


• Report any known violations of compliance policy, laws, or regulations.


• Report any suspicious customer and/or account activity.


• If applicable, ensure direct reports meet the above requirements and take action to address employee performance issues.

Exhibit professional behavior and promote positive working relationships.

• Complete special projects as assigned within allotted time frames.
  • Be accountable for continuous best efforts to complete the job assigned.
  
  

• Exercise a willingness to be a resource to colleagues.


• Practice Retail Distribution Group values and support the goals and strategic plan.


• Be proactive and respectful in all relationships.

Knowledge, Skills and Abilities

Required

• 2-3 years of mortgage lending experience


• Bachelors degree or equivalent work experience


• Strong written and verbal communications skills


• Proven success within a sales and consulting role


• Knowledge of FNMA, FHLMC and Government lending guidelines


• Strong attention to detail

Desired

• Bachelors degree in Account, Finance or Economics


• 3-5 years mortgage lending experience with established pipeline and success


• 1-2 years managerial/supervisory experience

This position requires S.A.F.E. Act registration with the Nationwide Mortgage Licensing System (NMLS). Qualification requirements include meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must meet ongoing regulatory requirements including acceptable background investigation and credit report results.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

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