VP - Product Servicing Domain Area Product Owner - Merchant Services at JPMorgan Chase Bank, N.A. in Tampa, Florida

Job Description:

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

J.P. Morgan Wholesale Payments (formerly Treasury Services) provides cash management, liquidity, commercial card, foreign exchange and escrow solutions to clients across the world. Teams are constantly innovating, using the latest technology and data analytics to deliver specialized solutions to help clients grow and streamline their businesses. The organization combines four lines of business: Merchant Services, Treasury Services, Commercial Card and Trade Finance to help clients manage working capital and increase operational efficiency.

Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world's leading merchant acquirer with over $1 trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

The Senior Product Manager will join the Servicing Product domain focusing on leadership for the Maintenance and Self Service product area. The individual will be responsible for driving the vision, roadmap, and direction for the products and related initiatives. The Senior Product Manager will be the internal and external champion driving the development and market penetration of our self service capabilities and maintenance automation. They will focus on driving improvements to the client journey, development of the product roadmap, and leading a cross functional team to deliver interconnected product capabilities across business units to drive value to the firm. This position requires a collaborative individual capable of understanding and navigating the impact of new processes, products, enhancements, and brand mandate implications across multiple systems. The role will be responsible for demonstrating significant industry experience and managing the product adoption goals. The role includes direct management of two Product Managers.

This highly collaborative position requires an individual who has demonstrable strong end-to-end product and/or operations management and a proven history of successful product delivery and team leadership. The ideal candidate understands that product management is cross-functional and involves business development, strategic thinking, market research, client journey optimization, client interaction, experience design, architecture, resource planning and general awareness of goals versus constraints. The Senior Product Manager will need to drive the balance between the ideal product and the minimum viable product always thinking ahead for how best to improve the client experience.

Responsibilities:

• Strategic thinking on self service solutions and strategy
• Drive process and technical improvements to our self service and maintenance capabilities
• Work with other senior leaders in the Product organization to develop and execute a roadmap for Merchant Services to deliver product capabilities necessary to maintain a leading acquiring position, both domestically and internationally
• Establish thought leadership and client-centric vision for market changes and servicing industry impacts
• Support of agile development process
• Inclusive leadership with cross functional partners, and clients to understand merchant/client needs, changes in industry landscape, and help drive solutions that are meaningful for clients
• Interfacing with sales, sales support, marketing and operations partners to engage customers and inform customers of the detailed features and functionality of Wholesale Payments products and platforms
• Helping customers solve problems and craft viable solutions that can be delivered to market
• Supporting all controls and compliance requirements and ensuring that all pre and post launch conditions are met in order to release product on time and within budget
• Identifying performance metrics and managing to successful outcomes
• Creating and delivering customer experiences that delight and positively influence customer and employee NPS
• Structure and present reporting and updates to senior management
• Identify issues quickly, escalate and bring to closure, with a critical focus on client experience

Qualifications

• Bachelor's degree required, Master's degree preferred
• Minimum of 5+ years of product management and development, leadership, or related experience
• Payments expertise preferred - including disputes, servicing, acquiring, processing, or issuing
• In-depth understanding of the payments process and payments landscape (merchants, brands, acquirers, gateways, third party providers, etc.)
• Proven ability to drive and deliver a successful Product Roadmap
• Experience developing product strategy and establishing product positioning
• Leadership experience as well as strong organizational skills to plan, organize and schedule resources
• Ability to develop creative solutions to achieve goals
• Strong communication and presentation skills
• Computer science / systems development expertise
• Understanding of product development lifecycle and deployment of new payment solutions
• Process improvement and client journey mapping
• Talent for communication of complex business topics
• General business acumen
• Team player capability of building relationships and collaborating across the organization

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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