Senior Manager, Stores at Spectrum in Fullerton, California

Job Description:

JOB SUMMARY
The Spectrum Senior Manager for Stores provides management for the Spectrum Stores within scope of responsibility. Meets and exceeds budgeted sales and revenue goals by implementing sales plans to support company-wide goals. Ensures assigned Stores contribute to the acquisition and retention of customers, resulting in customer and revenue growth.

MAJOR DUTIES AND RESPONSIBILITIES
Assist Regional Director in developing and managing sales plans to meet or exceed customer growth and revenue projections by overseeing the implementation of strategies for selling Charter products and services
Communicate overall plan, strategy and matrix requirements to Store Managers; monitor and evaluate results
Create an environment of continuous learning and development where employees are able to enhance their skills and maximize their potential through coaching, training and objective performance management
Assist in managing store appearance and equipment inventory of all Stores within scope of responsibility, providing a consistently professional and welcoming atmosphere for customers
Support Store Managers in the recruitment and training of Store personal as necessary
Ensure compliance with Cash Management Policy and work order controls, including assisting Store Management with audits
Manage completion and balancing of monthly reports and complete other reporting as required
Provide daily coaching and leadership to Store teams, including training, performance recognition and improvement plans
Make corrective action recommendations as needed
Mentor Store Managers in leading their teams
Effectively manage crisis situations and escalate to Store Leadership as necessary
Assist with budgeting process as needed, manage departmental expenditures within budgeting guidelines
Support Store Management with maintenance of accurate files and records; overseeing building and office equipment maintenance as required
Provide guidance, monitor and manage the compliance of all Company policies
Assist Store Management in scheduling employee work hours and maintaining appropriate levels of staffing for all Stores within scope of responsibility as needed
Possess mastery of Store Manager Functions and assist Management teams within scope of responsibility as necessary

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge

* Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communication in a clear, straight-forward, and professional manner

* Possess a self-motivated, competitive spirit and desire to manage and motivate others

* Carry a positive and professional demeanor

* Detailed orientated and a good problem solver

* Ability to effectively recruit and manage sales teams

* Travel to multiple locations

* Knowledge and ability to use computer and software applications

* Knowledge of employment laws and procedures

* Knowledge of general accounting and billing procedures

* Valid driver s license and ability to meet Company s motor vehicle requirements

Education
Bachelor s Degree or equivalent work experience

Related Work Experience
6+ year of Sales experience
6+ year of Customer Service experience
6+ year of Supervisor experience
4+ year of Sales Management experience
3+ year of Cable/Telecommunications Industry experience

PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Advanced knowledge of telecommunications products and services
Advanced knowledge of all functions and related tasks in the area of customer relations

WORKING CONDITIONS
Retail environment
Exposure to moderate noise levels
Travel as required

The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.