Data Analytics Specialist at OpenText in Boston, Massachusetts

Job Description:

OPENTEXT - THE INFORMATION COMPANY
Together Carbonite and Webroot formthe SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world.We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.

The experienced analyst who wants to work on the cutting-edge of technology with an establishedorganization will find their dream career within Analytics at Opentext. The job will start with a remote work location. Once in-person work is safe the job will be based out of the Boston office. This is the dream role for someone whose passion is data, loves to solve problems and enjoys getting their hands dirty. In our global, growth-oriented company, you willmake an impact and directly influence our future success. If you have an analytical mind and an appreciation for data, then join OpenText today and see where your skills can take you.
OpenText is seeking an experienced Data Analystto help build and visualize operational metrics in tools including Tableau, SQL and Microsoft Excel to make the data readily available for stakeholders and decision makers. This person will have the ability to conduct detailed analysis of the operational data exposing new trends as they arise. The analytics team sits within the Strategy and Operations organization with a purview that includes executive reporting relating to Product, Marketing, Customer Retention, and Sales. Along with watching over the business from the highest level, the analytics team partners with core operators of each function to ensure accurate insight into key metrics and provide analysis driving decisions founded in data. The analyst will have their hand in large datasets covering millions of consumers and small businesses with responsibility to identify behavioral patterns and drive prescriptive change through predictive models.

RESPONSIBILITIES:
- Bring key stories within the business to life by visualizing corporate operating metrics using Tableau, Microsoft Excel and Microsoft Power Point
- Build and maintain dashboards and presentations for cross functional use catering to all levels of audience including executive teams
- Work cross-functionally with the Business Intelligence team to ensure appropriate use of both developed and source data
- Use Tableau and SQL derive insight from a multitude of different sources through the creative use of complex scripts, functions and calculated fields
- Develop business user facing models that help drive specific action for stakeholders relating to how we engage with our customers
- Partner with core operators of each function to ensure accurate insight into key metrics and develop detailed analysis driving decisions founded in data
- Explore underlying data tables to quickly find anomalies and work cross functionally towards accurate data
- Analyze results and evangelize the use of our corporate subscription metrics
- Create processes to ensure audience is best using tools and reports available to them
- Pioneer the use of new data sets and create processes for reporting and cross functional use

REQUIRED SKILLS AND EXPERIENCE:
- Bachelor's degree in economics, statistics, computer science, business or equivalent experience
- Experience in data analysis for a metric focused SaaS company
- Extensive knowledge and demonstrated aptitude with Tableau or similar data visualization software
- Ability to write queries in SQL to extract meaningful information from complex data sets
- Strong Microsoft Excel skills to build models and perform ad-hoc tasks
- A self-starter who is dedicated with exceptional critical thinking abilities
- Ability to quickly understand relationships between metrics and operational action that can be taken by the business
- Proven ability to synthesize insights from structured and unstructured data
- Strong relationship management skills and ability to generate strong internal and external relationships - likes being a go-to person
- Proven ability to focus on what is usable vs. getting stuck too far in the details - knowing when to move on
- Demonstrated ability to work both independently and in a team environment
- Proven approach to problem solving and eagerness to adjust to rapidly-changing business priorities and challenges
- Excellent presentation, communication, and interpersonal skills, with strong attention to detail

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to:Family and Medical Leave Act (FLMA),Equal Employment OpportunityandEmployee Polygraph Protection Act.