AWM_Wealth Management - Control Management - Quality Analyst I - Associate - (Cantonese AND Mandarin) at JPMorgan Chase Bank, N.A. in Phoenix, Arizona

Job Description:

This individual:

• manages the quality assurance exam and results to ensure consistency and accuracy, including guiding/leading others through completion of the exam/testing
• acts as primary liaison with LOB to provide results, articulate findings verbally in recurring LOB meetings, analyzes LOB feedback and demonstrates fortitude against potential adversity
• provides verbal and written summaries of findings and corresponding corrective actions
• engages supporting business partners to discuss issues including for example Compliance, Controls, and Internal Audit
• monitors for changes in the operational environment and recommends potential enhancements to testing
• recommends and implements enhancements to improve effectiveness and efficiency of services and systems
• may lead quality related projects or targeted reviews
• presents business results to senior managers
• may act as a liaison with offshore team, provide subject matter expertise, and guide proper completion of offshore testing
• executes and manages QA testing across multiple programs
• ensures testing job aids are kept current and are beneficial tools for others

Position requires a minimum of three (3) years' experience in oversight functions such as auditing and/or operational quality assurance.
Qualifications:

• Bachelor's degree or equivalent experience required
• 3-7 years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance preferred; or equivalent subject matter expertise in a relevant business related function/operation
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) preferred
• Bilingual - (Cantonese/Mandarin)
• multi-tasking
• issue resolution and problem solving
• organization and time management
• excellent written and oral communication
• analytical skills
• leadership
• detail-oriented
• risk and control management
• high degree of professionalism, self-motivation and sense of urgency
• advanced presentation delivery
• advanced relationship building

Knowledge base should include:

• line of business experience in multiple disciplines/functions
• business processes and procedures
• business strategic direction
• products
• industry and regulatory standards
• corporate policies

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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