Teller Sr at First Horizon National Corporation in Nokomis, Florida

Job Description:

Job Snapshot


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Employee Type:

Full-Time

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Location:

1099 North Tamiami

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Job Type:

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Experience:

Not Specified

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Date Posted:

11/23/2020

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Job ID:

TELLE02642

Job Description

A Senior Teller is often the face of First Horizon to the customer, as tellers interact with a majority of the customers who visit financial centers. A Teller creates a positive customer experience while providing a variety of services involving the receipt and payment of money.

Job Duties/Responsibilities
Teller responsibilities include, but are not limited to the following:
* Ethically represent First Horizon in all interactions
* Work within established policies, procedures and guidelines and embrace our Firstpower culture of candor, change, inclusion and teamwork
* Provide award-winning customer service with a positive attitude
* Plan and organize effectively to complete all tasks and responsibilities
* Process transactions accurately and efficiently in a fast-paced environment
* Demonstrate knowledge of available products and services
* Follow up on opportunities to retain, expand and deepen customer relationships
* Ask questions and employ listening and communication skills effectively to uncover customer needs and make referrals to the appropriate contacts
* Anticipate and prepare appropriate responses for common customer reactions
* Demonstrate exceptional teamwork and potentially mentor new employees
Qualifications
o High school diploma or equivalent
o Previous teller/cashier experience preferred
o Ability to stand for extended periods of time and lift up to 25 pounds in coin or currency
o Ability to learn and follow financial center operation and security procedures
Skills
o Ability to sell products and services to meet sales goals
o Ability to manage multiple and/or conflicting responsibilities
o Ability to promote the appropriate company image and maintain a professional image
o Basic computer skills with knowledge of email functions and Microsoft Office
o Excellent verbal and written communication skills
o Excellent organizational skills
o Good aptitude for math
o Outstanding customer services skills including researching and resolving customer issues

#LI-VZ1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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