Reporting Analyst at Consumer Financial Protection Bureau in Washington, Washington DC

Job Description:

Summary
This position is located in the Consumer Financial Protection Bureau, (Office of Consumer Response) the incumbent will intake and address or refer consumer complaints, address consumer inquiries regarding the basic aspects of consumer financial products and services and leverages consumer complaint and inquiry data to inform other consumer protection functions.

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Responsibilities
The following are the duties of this position at the CN-52 (broadly equivalent to the GS-12). If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

• Represents Consumer Response within CFPB as an expert on consumer complaint reporting.


• Serves as a secondary point of contact for CFPB stakeholders (i.e., Consumer Response Associate Director, Consumer Response Section Chiefs, and Consumer Response Managers and their peers in other CFPB offices) regarding Consumer Response data and reporting.


• Offers input into the prioritization and assignment of requests for report estimates and development, and data analysis. Provides progress reports on assigned items, quantitative and qualitative feedback, and recommendations for improvement to management.


• Adheres to and monitors adherence to the process for requesting information and reports from Consumer Response.


• Works closely with CFPB stakeholders to understand complex information needs and translate needs into detailed technical reports, extracts and dashboard requirements.

• Not required

• No

• 52