ServiceNow Scrum Master at Cognizant in Chicago, Illinois

Job Description:

We are looking for ServiceNow Scrum Master for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers.

Remote candidates in united states will be accepted for this position till covid.

Job Description :

• Developed scalable solutions and reviewed business processes.


• Provided technical advisory services for multiple options and risks.


• Participated in process designing sessions and documented process flows.


• Evaluated and documented business processes and functional requirements.


• Implemented information flow analysis for various business streams.


• Analyzed and studies request processes and future automated processes.


• Designed and formulated application requirements and test conditions.


• Executed sprint planning and business estimation services with developers.

Technical Expertise :

Strong capability to perform:

• Business analysis, Gap analysis on ITSM Tools (ServiceNow is a must)


• Strong knowledge on ITIL process methodologies


• Well-versed in SDLC methodologies: Agile, Waterfall


• Strong knowledge of web technologies: HTML, XML, JavaScript, Glide Objects


• Amazing ability to perform: Requirements gathering, Process mapping via ITIL, Business process reengineering


• Strong Understanding of Change & Release management


• Expertise in developing: Solutions & Proposals


• Strong communication skills & able manage communication with customer & offshore teams

 ***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.