We have a Mainframe Production Support position. The position is Permanent opportunity. Selected candidates must be willing to join at a short notice.
Qualified candidates should be willing to work at Minneapolis, MN
Note: Must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future.
Opportunity to work remotely (home) if requirements are met
Disaster Recovery Exercise Rotation and EBRP participation
Monitors system performance and check lists
Creates and maintains department documentation
Act as escalated point of contact for all L2 issues (L3 expertise)
Assist the level 2 team with validation of environmental and software changes
Provide direction to level 1 staff on assigning tasks, checklists, procedures and other documentation routinely used in the day to day operation.
Create, update, resolve all incidents via the corporate Incident Management Tool and take the corrective action as defined in operating procedures.
Develops and reviews Knowledge Management documentation for accuracy, may participate in training peers on all operational functions with the direction of supervision
Knowledge of software desktop applications such as Outlook, Explorer, Excel, Word, Access and PowerPoint
Ability to communicate problems in a clear, concise and technical manner, to follow through on detail, analyze and solve operating problems and be sufficiently flexible and resourceful to perform in sometimes stressful situations.
Extensive experience in mainframe technologies with emphasis on CA-View and CA-Deliver products.
Working knowledge of CA-View/CA-Deliver/WebViewer/DRAS/EAS Execution of product utilities and started task support
Monitor, Investigate, Problem Solve proactive/reactive product support 24/7 On-call product support remotely
Strong Knowledge of JCL, JES, CICS, TSO, VTAM, SDSF, ISPF
Strong Knowledge External Security – RACF class resource rules
Strong knowledge with ERO table controls
Strong knowledge of JOB translation table controls
Subject matter expert in Coordinating with Application Developers regarding standard requirements of CA-View/Deliver and CA Web Viewer
Control D experience would be preferable
Strong knowledge in SAS
Proficiency Level *
CA-7 Batch Operations
* Proficiency Legends
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.