Teller II at First Federal Savings Bank in Twin Falls, Idaho

Job Description:

Essential Duties and Responsibilities

• Provides excellent customer service to all customers and participates in creating a positive work environment.


• Familiar with all products and services offered by the bank.


• Build relationships with customers via recommendations and referrals through the Connections software.


• Follows all bank policies and procedures.


• Processes a variety of routine checking and savings deposits and withdrawals in accordance with prescribed limits set on the Teller/CSR Authority Card.


• Processes mail transactions and night deposit bags.


• Handles wire transfer requests and foreign currency transactions.


• Processes cash advances.


• Assists with vault duties such as ordering/shipping currency and coin and distributing money to tellers.


• Issues money orders and cashier’s checks in accordance with proper procedures.


• Redeems S. Savings Bonds and processes cash advances.


• Receives mortgage, consumer and other loan payments and ensures the payments match balances due.


• Place holds on accounts when required.


• Answers customer questions in regards to research or problem resolution.


• Answers emails and phone calls coming into the branch.


• Orders checks for customers.


• Balances cash drawer at the end of the shift and compares totaled amounts to compute generated proof sheet. Report any discrepancies to supervisor.


• Ensure that the teller station is organized, clean and stocked with necessary forms and supplies.


• Orders supplies.


• Perform all job duties and maintain compliance with all banking acts, laws and regulations.

Non-Essential Duties and Responsibilities

• Handles branch security duties.


• Provides training to other tellers.

Qualifications Required

(Required education may be satisfied by experience and/or working knowledge)

High School diploma or equivalent.  Must possess a valid driver’s license as some travel to and from branches may be required (Rovers).  At least one year of banking experience to include cash handling.

Physical Requirements and Working Conditions

Standing for extended periods of time, requires close visual acuity and the ability to work and operate computer applications and equipment including copy machine, telephone, scanner or other basic business equipment.  Ability to lift heavy items that may weigh up to 55lbs (e.g. boxes of copy paper/files, currency counters, coin bags etc.).  Ability to perform repetitive finger, hand and arm movements.  The job is within the normal office environment range.  Some travel between branches may be required (Rovers).

Qualifications Preferred

Two years of banking experience to include cash handling and new accounts.

Experience

Required

• 1 year(s): Banking experience to include cash handling.

Skills

Preferred

• Interpersonal Skills


• Positive Attitude


• Teamwork


• Relationship Building


• Respectful


• Proficiency


• Listening


• Honesty


• Enthusiastic


• Confidence


• Customer Focus

Behaviors

Preferred

• Team Player: Works well as a member of a group


• Enthusiastic: Shows intense and eager enjoyment and interest


• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Self-Starter: Inspired to perform without outside help


• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization


• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

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