Greets new outpatients upon arrival, reviews information for accuracy and updates the patient account to active status, completes check-in within the scheduling system to complete the admission.
Complete registration and obtains and/or verify all demographic and insurance information making updates or corrections in the patient account system as appropriate. .
Collects co-pay, deductible or other out-of-pocket liability and receipts the patient.
Reviews any outstanding balances with patients at check in and provides a patient statement upon request.
Attempts to collect on past due balances or refer the patient to the billing department or financial counselor to make arrangements to settle bill.
Counts and balances cash drawers/boxes daily.
Clearly documents all activity on the patient's account in the patient accounting system.
Monitors visitor access and issues passes as appropriate.
Position Qualifications:
High school diploma required; Associates degree preferred.
Minimum of 2 years experience in hospital patient accounting, registration, insurance verification and/or scheduling. Experience working in mental health setting preferred.
Working knowledge of third party payer benefits preferred.
Medical Terminology coursework or knowledge required.
Excellent communication and customer service skills and a high degree of confidentiality.
Ability to prioritize and multi-task in a fast paced, frequently changing environment with minimal supervision.