Virtual Career Fair - Member Service Representative at Royal Credit Union in Eau Claire, Wisconsin

Job Description:

Royal Credit Union’s Member Service Virtual Career Fair!

Wednesday, December 9 at 10:00 am and 3:00 pm

Join our Member Service Virtual Career Fair to learn more about Royal Credit Union, better understand the Member Service role, and get a one-on-one screening with an interviewer!

We encourage you to fill out an application in advance of the Virtual Career Fair to help our interviewers get to know you better before your screening.

Join us at 10:00AM:

Join Zoom Meeting

https://royalcu.zoom.us/j/81848414886?pwd=ZWFlUkxETExPOCt6S3hnaS9Xc2R1dz09

Meeting ID: 818 4841 4886

Passcode: 067918

Dial by your location

        +1 312 626 6799 US (Chicago)

Find your local number: https://royalcu.zoom.us/u/kfwZ8xfZe

Join us at 3:00PM:

Join Zoom Meeting

https://royalcu.zoom.us/j/82814207245?pwd=L1UzeVdtbDNUNnVTS3lzcXc5L1BqQT09

Meeting ID: 828 1420 7245

Passcode: 994410

Dial by your location

        +1 312 626 6799 US (Chicago)

Find your local number: https://royalcu.zoom.us/u/kdgTy1D5oo

Hourly Wage: $15.09-$16.89

(Candidates with significant related experience may be higher)   

THIS CAREER OPPORTUNITY IS ELIGIBLE FOR A $1,000 HIRING BONUS! 

 

Description:

Our Member Service Department is looking for energetic and success driven team members to work in our in-bound call center! As a Member Service Representative you will provide excellent quality service to current and potential new Members, team members, and businesses via inbound calls and written communication using multiple systems and programs in a fast paced environment. You will be responsible for providing exceptional customer service by assisting members with answering a wide range of questions, performing transactions, troubleshooting, problem solving  and providing Royal Credit Union products and services that meet the Member’s needs. You will be making a difference every day in the lives of our members and we can guarantee that each day is filled with something new and exciting! If you would like to join a strong and growing company and this description fits you, apply now!

 

Work Schedule:

Working approximately 40 hours per week. Variable hours between 8:30 - 7:00pm Monday through Friday and two Saturdays per month 8:30am - 2:00pm.          

***Prior to starting normal schedule, candidate must attend full-time training from 9:00am - 4:30pm Monday - Friday for 3 weeks at RCU Corporate in Eau Claire, WI.

 

Required Skills:

• 
  High School diploma or GED
  


• 
  Experience working with multiple software systems that require data entry simultaneously
  


• 
  Must have strong phone skills
  


• 
  Have a working knowledge of financial services
  


• 
  Must be compassionate for customer service and truly enjoy assisting people with problems and finding solutions to their needs  
  


• 
  Exhibit advanced skills in using a personal computer and various enterprise-wide software packages simultaneously.
  


• 
  Ability to establish priorities, work independently, and proceed with objectives under minimal supervision
  


• 
  Ability to de-escalate upset Members in order to satisfactorily address their service needs.
  


• 
  Must have strong written and verbal communication skills
  


• 
  Ability to work in a structured work environment and learn, retain, and recall information very quickly
  


• 
  Ability to exhibit basic skills in using a personal computer and various software packages (including Microsoft Word, Excel, and Outlook)
  


• 
  Communicate and live RCU's core purpose and values, these define and drive our organizational culture
  

 

Preferred Skills:

• 
  Previous experience working in a Support Center or financial institution providing exceptional service and support
  

Apply Now