Dick Smith Ford - Service Advisor at Dick Smith Ford in Raytown, Missouri

• Greets and consults with customers to interpret their needs and arrange for appropriate service


• Serves as the primary point of contact for all automotive service and repair matters


• Consult with mechanics about necessary repairs and possible alternatives to expensive work


• Sells additional needed services


• Sets and manages the expectations for service delivery for both the customers and mechanics


• Continuously updates customers on repair needs and completion times


• Verify that the final invoice reconciles with the work performed on the repair order


• Performs other duties as assigned

Benefits

• Progressive and Competitive Pay Plan


• Flexible Schedule


• Strong mentorship program to help you gain the experience you need to progress your career


• Excellent opportunities for growth and internal promotions


• Ongoing Training and Education


• Employee Purchase and Service Discounts


• Paid Vacation


• Full insurance benefit options including Medical, Dental, Vision, Life, Disability, and Accident Insurance


• 401(k) Retirement Savings Plan


• Team-oriented, professional and fun work environment

• Two or more years of dealership Service Advisor experience required


• Ford knowledge, preferred


• Must have a proven record of achieving exceptional customer satisfaction


• Must have a valid driver's license and be in good standing


• Must exhibit personal and professional integrity


• Have a desire for a long term career with a growing organization


• CDK experience; preferred