Store Manager at RH in Cleveland, Ohio

Job Description:

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

At RH our Associate Store Managers are known as Associate Gallery Leaders. The Associate Gallery Leader will be responsible for all facets of the business and is expected to deliver first-class service, creating a luxury experience both internally and externally. The Associate Gallery Leader will remove obstacles, provide support, and ensure that teams feel empowered to "do the right thing". They will have a passion for design and home furnishings and lead a cross-functional team focused on strategy and execution.

Our leaders will have a sense of personal style, polished appearance, refined taste and a discerning eye for luxury. They will understand the importance of attracting and retaining talent who uphold the same personal and professional standards. 

RESPONSIBILITIES

• Live Our Values: People, Service, Quality and Innovation


• Build and maintain relationships with the gallery team and market peers


• Works in partnership with design team to develop strategies for growing the business


• Attract the right talent at all levels for our ever-changing business


• Learn and communicate the RH design point of view and product assortment


• Resolve all human resources issues in a timely manner, partnering with HR and Gallery Leader and Field Leader


• Embrace change and deliver top results with a positive attitude no matter what the obstacle


• Coach and mentor in the moment to develop teams and drive sales


• Embrace change and deliver top results with a positive attitude no matter what the obstacle


• Ability to recognize and respond appropriately to complex priorities


• Ability to communicate effectively, both written and verbal


• Deliver first-class service to our teams and our clients


• Continuously drive results through team engagement, empowerment and accountability

REQUIREMENTS

• 7+ years of leadership experience in high end furniture, design showroom, luxury retail preferred


• Undergraduate degree preferredInterior design experience preferred


• Strong leadership skills


• Strong interpersonal skills


• Strategic and mental agility


• Results-driven


• Gains insights from mistakes, seeks constructive feedback from colleagues and supervisors to improve results


• High energy, ability to energize others


• Smart, creative and has a point of view


• Concerned with what's right, rather than who's right


• Creates a positive and healthy work environment in which people want to do their best


• Commitment to quality, detail focused on all levels


• Possess the passion and ability to master and execute the RH design aesthetic


• Proficiency with Mac Operating System, Microsoft Office and Google Applications

PHYSICAL REQUIREMENTS

• Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques


• Ability to maneuver effectively around gallery floor, stock room and office


• Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing