This job listing has expired and the position may no longer be open for hire.

Customer Care Senior Associate at NTT Data, Inc in Quincy, Massachusetts

Posted in Other 30+ days ago.

Type: Full Time





Job Description:

Req ID: 107386

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Customer Care Senior Associate to join our team in Quincy, Massachusetts (US-MA), United States (US).

In these roles you will Be responsible for:

* Accurate interpretation of the request submitted for the provider/practitioner to determine required action

* Research in Provider database to determine if request is new or has already been received and/or completed

* Meet productivity and quality standards to ensure team meets Service Level Agreements with Customer

* Interact with NTT Data teams as necessary to fulfill the provider/practitioner request

* Special projects and other duties as assigned

Requirements for this role include:

* Excellent customer service skills

* Detailed oriented

* Problem solving and analytical skills

* Ability to use laptop, tools necessary to support the department

* Strong written and verbal communication skills

* Self-Motivated

* Able to work in both a team environment and independently

Preferences:

* Healthcare Knowledge

* Provider/Practitioner terminology and work-related experience

* SunGard, MACESS EXP

* MS Outlook experience

* NDM, Provider Manager

* Networks Pro/NPPES Registry

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


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