Posted in Other 30+ days ago.
Type: Full Time
Req ID: 107386
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Customer Care Senior Associate to join our team in Quincy, Massachusetts (US-MA), United States (US).
In these roles you will Be responsible for:
* Accurate interpretation of the request submitted for the provider/practitioner to determine required action
* Research in Provider database to determine if request is new or has already been received and/or completed
* Meet productivity and quality standards to ensure team meets Service Level Agreements with Customer
* Interact with NTT Data teams as necessary to fulfill the provider/practitioner request
* Special projects and other duties as assigned
Requirements for this role include:
* Excellent customer service skills
* Detailed oriented
* Problem solving and analytical skills
* Ability to use laptop, tools necessary to support the department
* Strong written and verbal communication skills
* Self-Motivated
* Able to work in both a team environment and independently
Preferences:
* Healthcare Knowledge
* Provider/Practitioner terminology and work-related experience
* SunGard, MACESS EXP
* MS Outlook experience
* NDM, Provider Manager
* Networks Pro/NPPES Registry
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
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