Customer Service Representative at KYOCERA Document Solutions America Inc in Irving, Texas

Job Description:

Customer Service Representative

Job Locations

US-TX-Irving

ID

2020-1414

# of Openings

1

Category

Customer Service/Support

Overview

Job Description

Job Title:
Customer Service Representative
Division:
KDA
Department:
Business Planning/Sales Administration
Location:
Irving, TX; remote
FLSA Status:
Non-exempt
Status:
Full-time
Reports to:
Customer Service Supervisor
Revised:
11-9-20

About the Role

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of 'doing what is right as a human being'. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.

As a Customer Service Representative, you will perform aggressive and professional customer service for both external and internal customers; be an effective communicator, complete inquiries accurately and efficiently, resolve discrepancies expertly with a high degree of empathy, and always demonstrate a consciences attitude.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn't come around every day.

Responsibilities

Major Duties and Responsibilities
Respond to customers product and part inquires via email and phone
- Provide item numbers and stock availability on Product, Parts and Software
- Capture and review supporting documentation for special priced orders that qualify
- Provide pricing based on the individual customers Tier level structure
- Be familiar with Company policy, procedures, rules, and guidelines for business
- Have a good understanding of all Sales programs and promotions
- Miscellaneous inquiries (tracking, shipping charges, item compatibility, etc...)
- Assist customers placing orders through the company website when needed
- Maintaining a high customer service rating; bonus paid semi annually
- Process manual purchase orders for customers when needed
- Qualify, initiate, and provide qualifying documentation for credits and billing transactions
- Qualify customers' requests, then create Return Authorizations for items that cannot be returned through the company website
- Routinely following-up with customers to ensure customer satisfaction
- Complete special projects and/or other duties as assigned by management team
- Investigate shipping discrepancies (overages/shortages) with shipping warehouse to resolve issue
- Assist customers with cancellation requests and/or additions to existing to orders

Qualifications

Qualifications

Required:
- Minimum 2-year customer service experience in a corporate environment
- High School diploma or GED
- Must possess excellent communication, organizational and problem-solving skills
- Ability to perform basic mathematical calculations
- Verbal & written Bilingual Communication (Spanish)
Preferred:
- Knowledge of import and export processes and regulations preferred
Note
This is a general description of the duties and responsibilities most frequently required of this position. The company may from time to time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company's portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

Kyocera Document Solutions Inc. is a core company of Kyocera Corporation, a leading supplier of semiconductor packages, industrial and automotive components, electronic devices, solar power generating systems and mobile phones. During the year ended March 31, 2019, Kyocera Corporation's consolidated sales revenue totalled 1.62 trillion yen (approx. US$14.6 billion). Kyocera appears on the 'Derwent Top 100 Global Innovators 2018-19' list by Clarivate Analytics and is ranked #655 on Forbes magazine's 2019 'Global 2000' list of the world's largest publicly traded companies.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.

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