Business Process Analyst, OM at Meritor, Inc. in Florence, Kentucky

Job Description:

The Business Process Analyst, Order Management aligns Aftermarket business unit/function requirements in North America to system solutions enabling achievement of business goals. The individual in this role is responsible for leading projects and process improvement initiatives, gathering requirements, testing system changes, and developing/maintaining process & data flows mainly on the Florence/Plainfield AS400 Systems but also possibly on Oracle eBS and ASCP. The AS400 system is an in-house designed and programmed ERP system, specifically designed for the Aftermarket Warehouse/Distribution and Remanufacturing business.

Candidates for this position should have a solid understanding of the Automotive Industry and of B2B order management, forecasting, MRP, and EDI. A working knowledge of the Finance principles and experience with relational database systems including SQL will be a significant advantage.

Job Responsibilities:

• Execution of projects and process improvements

• Requirements gathering

• Build and maintain repository for deliverables, methodologies, and business development documents

• Interface and coordinate tasks with internal and external technical resources

• Collaborates to provision estimates

• Oversee aspects of project life cycle within the solution area

• Quality assurance – integration testing

• Training of users & subject matter experts in functionality and usage

• Bachelor's level degree in computer science, information systems or business administration preferred or experience required

• Knowledge and 5+ years of experience with AS400 System design and programming are required

• Aftermarket Order Management knowledge is required

• Aftermarket Warehouse/Distribution and Remanufacturing knowledge is desirable

• Project management experience preferred

• Customer service focused with the ability to communicate effectively at all levels of the organization

• Able to multitask, work under pressure, and adapt quickly to change in a dynamic shared services environment

• Ability to communicate effectively both verbally and in writing

• Ability to handle multiple tasks and detail oriented work

• Presentation and training facilitation skills

• Solid analytical and problem solving skills

• A demonstrated ability to work well in a team environment, to take initiative, to work independently of day-to-day supervision

• Proven ability to identify problems through statistical and logic-based analysis

• Strong quantitative and qualitative analytical skills in conjunction with the ability to prioritize and handle special tasks simultaneously

• Understanding of the Software Development Life Cycle (SDLC)

• Accept “On-call” assignments as required; respond to calls and problem situations, follow procedures for problem resolution and reporting, and follow-up to eliminate cause of errors

• Technical and process knowledge of the following:

o Computer Equipment: IBM AS/400, Oracle and PC/LAN

o Language: RPG III, RPG IV, ILE RPG, SQL

o Systems Applications: Primary systems to support include, but are not limited to Order Management (Order Entry, Pricing, Scheduling, Shipping, Invoicing), EDI, Warehouse system interface and Data Collection.