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Implementation Analysis Associate at Cognizant in Earth City, Missouri

Posted in Information Technology 30+ days ago.

Type: Full-Time





Job Description:

PURPPOSE:

Implementation Associate are responsible for owning the client experience of our new standard clients and providing support throughout the onboarding process.


 

ESSENTIAL RESPONSIBILITIES:


  • Guiding new clients through the onboarding process and assisting with EDI enrollment and payer approvals.

  • Provide an exceptional client experience by maintaining customer relationships, training, problem solving and issue resolution.

  • Troubleshooting, testing and resolving reported production support or data issues

  • Managing a workload of support issues on timely basis and providing status to external users and internal staff according to the SLA service level agreement 

 

TRAINING & EXPERIENCE:


  • High school diploma, GED Certificate or equivalent  

  • Minimum of 2 years customer service experience. Healthcare industry experience is a plus.

  • Experience in customer service and/or help desk preferred  

  • Ability to work in a fast paced, self-directed and team environment as well as excellent problem solving, organizational skills and professionalism.

  • Proficient in Microsoft office applications, strong written and verbal communication skills and a strong affinity for customer service/people.

  • Good understanding of clearinghouse operations and healthcare revenue cycle management 

Technical Skills














SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Microsoft Office 365 Idaas PL1 Required

 

* Proficiency Legends






















Proficiency Level Generic Reference
PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.





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