Crown Castle works around the country to build and maintain the infrastructure behind the world’s most revolutionary technologies. Crown Castle owns, operates and leases more than 40,000 cell towers and over 80,000 route miles of fiber supporting small cells and fiber solutions across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service – bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is an S&P 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of more than $80 billion.
Position Title: Manager – Fiber Engineering - 7E
Responsible for the day-to-day activities of the fiber design teams within an assigned geographic area. These area based teams all perform their duties within the service territory and focus on designing, implementing, and maintaining fiber networks and services that are consistent with all defined standard operating processes and procedures. The position will work with all cross-functional areas on improving the quality of processes, deliverables and the end-to-end customer experience. Common activities will involve area data identification, collection, analysis, and reporting; along with understanding operational business functions and processes. Each fiber engineering team is expected to maintain open communication across all areas of the business and work as a unit with consistency while designing, implementing, and maintaining services; cognizant of fostering the vision and values of Crown Castle. This position is accountable for delivering key KPIs for their area of responsibility including but not limited to OpEx spend, MTTR, % On-Time Install, fiber complete for small cell, and installed enterprise revenue.
Essential Job Functions
Manage a team of Fiber Design and Planners in support of the District’s network design, implementation and maintenance
Manage fiber engineering network maintenance support 24 hours, seven days a week, 365 days a year
Schedule and prioritize the workload of the fiber engineering and external vendor resources within an assigned area
Manage record documentation completed by Fiber Designers and contract resources associated with Crown Caste’s fiber network infrastructure.
Overall responsibilities for fiber asset management associated with the implementation and maintenance of fiber networks and services
Develop district level long range network plan to support future growth
Work with & train staff to use Fiber Optic test equipment including OTDR, PMD, Optical Spectrum Analyzer, etc.
Partner with utility and municipal providers to streamline permit application, process, and initiatives such as the FCC’s One Touch Make-Ready program.
Work jointly with the leadership from the NOC, Construction, Field Operations, and Change management teams.
Establish, monitor, and manage Key Performance Indicators (KPIs) of deliverables and supporting workflows in order to measure operational performance, as well as, identify and assess areas of opportunity for improved process efficiencies and performance
Maintain knowledge of technology in use, and/or under development for its impact or potential impact on the operational business process
Manage the assigned areas respective CAPEX and OPEX budgets
Maintain quality service by understanding and enforcing organization standards
Develop and coach both direct employees, as well as ensuring similar opportunities through-out the team. Identify training gaps and create a career path for team members.
Minimum high school diploma required
BS/BA with preference to Civil, Construction, or Electrical, Engineering Degrees or equivalent work experience required
5 years experience performing (or equivalent work experience):
Direct supervision/management of employees
Fiber engineering design, splicing and/or construction implementation experience
Experience with optical test equipment including OTDR, PMD, Optical Spectrum Analyzer
Experience with GIS mapping tools
Working knowledge of fiber construction standards (aerial and underground)
Working knowledge of NESC, NEC and OSHA standards preferred
Excellent leadership, interpersonal, verbal, and written communication skills
Proven people and project management skills
Candidate has a strong background in and a good working knowledge of fiber optic infrastructure engineering, construction, and restoration methods
Familiarity with Outside Plant (OSP) and Inside Plant (ISP) installation standards and practices
Network Operations logistics and dispatch management experience in the Telecommunications industry
The ideal candidate will possess both an expertise in reporting as well as an understanding of workflows, customer needs, and underlying technology
The candidate must have strong analytical skills and proven ability in determining the root cause of problems and the base set of conditions for their occurrence. He/she must exhibit the ability to assess the priority and severity of issues by understanding business objectives, technical costs, and user needs as well as weigh alternatives for resolution. Curiosity, initiative, and drive, along with the ability to quickly learn new technology, and a willingness to think strategically and tactically will be critical to success in this position.
Ability to diagnose work flow problems and institute remedies
The individual must possess and employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity.
Position needs to be able to operate in a fast paced customer focused environment handling multiple priorities at a time, delivering quality service to diverse user groups and customers
Position must be available for emergency support on a 24 hour X 7 day basis
Reports to: District Director
Title(s) of direct reports includes but not limited to: Supervisor Fiber Engineering, Senior Fiber Engineering, Fiber Engineer, Fiber Planner, Operations Coordinator
Working Conditions: Works in a normal office setting with no exposure to adverse environmental conditions. Travel required when necessary. Could be required to travel to project sites with exposure to heavy equipment and environmental conditions as needed.