E-Commerce Support Specialist at TVH Parts in Olathe, Kansas

Job Description:

Job Summary

We are One. That's the foundation of our company culture at TVH. We're the worldwide leading supplier of quality replacement parts, safety equipment, and accessories for the material handling and industrial equipment industry.

We're seeking an E-Commerce Supportresponsible forproviding high level customer service and technical support to our ecommerce users and customer service staff. Located at our Americas Headquarters in Olathe, KS, in the E-Commerce Support position, you'll be responsible for these essential functions:

Key Responsibilities

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  Take incoming support calls and resolve e-commerce site related issues
  
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  Make proactive outbound calls to insure customer satisfaction as it pertains to the e-commerce site
  
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  Help prepare and set-up new customers on our e-commerce site
  
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  Annual billing process
  
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  Data analysis of website usage and security analysis
  
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  Provide technical support for users and support other customer service staff
  
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  Provide a high level of customer service for all calls resolving and troubleshooting various technical issues
  
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  Prepare on-line training schedules
  
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  Conduct on-line e-commerce training for our customers
  
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  Prepare PowerPoint presentations outlining benefits of our e-commerce site
  
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  Internet marketing - responsible for all marketing that relates to IRMN or XPART
  
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  Social networking updates and marketing as needed
  
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  Customer chat monitoring, training and marketing
  
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  Maintain and follow up on the enhancement list for the e-commerce site
  

Knowledge and Skills

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  Excellent analytical and communication skills needed
  
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  Advanced knowledge of Microsoft Office Suites (Word, Excel, Powerpoint,etc.)
  
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  High School Diploma or equivalent
  
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  1 year of Customer Service experience via phone and online chat
  

Preferred Qualifications

Preferred Qualifications:

• Bilingual in Spanish and English

TVH offers a competitive benefits package including medical, dental, and vision insurance, access to an onsite health clinic for you and your family, vacation and sick time, a retirement plan. And, if you need to take a quick break, take a lap around the TVH campus and earn points through our Wellness program or grab your laptop for a quick walk on one of the treadmills located on our Olathe campus. That's just the start. Want to learn more and see our dynamic work environment? Take a virtual tour by clicking here. Don't wait a minute longer. Apply today to join the TVH team.

EEO/AA/Minorities/Females/Disabled/Veterans

TVH offers a competitive benefits package including medical, dental, and vision insurance, access to an onsite health clinic for you and your family, vacation and sick time, a retirement plan. And, if you need to take a quick break, take a lap around the TVH campus and earn points through our Wellness program or grab your laptop for a quick walk on one of the treadmills located on our Olathe campus. That's just the start. Want to learn more and see our dynamic work environment? Take a virtual tour by clicking here . Don't wait a minute longer. Apply today to join the TVH team.

EEO/AA/Minorities/Females/Disabled/Veterans

Nearest Major Market: Olathe
Nearest Secondary Market: Kansas City
Job Segment: Developer, Advertising, Data Analyst, Technical Support, Social Media, Technology, Marketing, Data

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