Director, Retail Implementation at Inmar in Winston Salem, North Carolina

Job Description:

Position Summary:

The Director, Retail eCommerce Implementation works with the retailers or partners to create a smooth integration of technology between our ecommerce platform and the customer’s existing technology infrastructure.  Provides domain knowledge of ecommerce and retail systems in general. Creates best practices and processes for implementation and integration of ecommerce. Hires and builds a team to scale out implementation capabilities. Works with Director, Retail Technology and others to streamline multi-product implementations. Provides project management and related professional services for multiple concurrent projects. Provides ongoing solution expertise at retailer and partner accounts. Helps Account Execs design solutions to client business problems using Inmar products and processes.  Has input into the design of new features due to interactions with customers and VOC.  Provides support to the Account Executives from a technical perspective.

Primary Accountabilities:

Management (initially small but growing to 25%)

• Identify, hire and train associates


• Establish common best practices and processes for team


• Develop and manage team

Operational (initially 50% but going down to 25% as team is hired)

• Support ongoing retail product solution initiatives


• Assist with design and implement solutions


• Develop ecommerce domain knowledge


• Identify process improvements/efficiencies


• Review contracts


• Participate in Request for Proposal responses


• Assist with ecommerce client tier 1 service requests

Project Management (20%)

• Leads ecommerce implementation projects

Strategic (30%)

• Manage strategic relationships for integration


• Act as the main technical liaison initially


• Act as point of escalation

Requirements:

• Bachelor’s Degree required


• 10+ years of related work experience in enterprise solution/product deployment


• Familiarity with the grocery retail industry


• Proficient with Google Suite


• Proficient with Microsoft Office (especially excel and word)


• Advanced Beginner with Point of Sale (POS) and other retailer technologies

Individual Competencies:

• 
  Analytical and Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.


• 
  Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.


• 
  Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.


• 
  Innovative: Ability to develop, sponsor, or support the introduction of new and improved methods, products, procedures or technologies.


• 
  Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.


• 
  Effective Execution: Translates broad conceptual understanding of the company's strategy into a tactical plan of how it will happen including who will take on which tasks in what sequence, how long those tasks will take, how much the tasks cost, and how each task affects subsequent activities.


• 
  Business Acumen: Understands and is aware of how to think about and successfully make the right business decisions through the utilization of industry-specific knowledge and skills and strategic thinking tools and skills.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is: 

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.


• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.


• Occasionally required to stand, kneel or stoop, and lift and/or move up to 25 pounds.


• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Occasionally: Job requires this activity up to 33% of the time

Frequently: Job requires this activity between 33% - 66% of the time

Regularly: Job requires this activity more than 66% of the time

Safety:

• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.


• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.


• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information and achieve results.


• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.


• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcomes.