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Alpha Client Implementation Manager, AVP at State Street in Berwyn, Pennsylvania

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:

State Street Alpha brings together our clients’ requirement for real-time data and intelligence across the investment cycle to help them make better decisions and deliver growth for their clients.  Alpha gives clients access to the complete investment cycle.  We are the partner who can help them streamline and improve their day-to-day operations – freeing them to focus on innovation and growth.

The State Street Alpha client implementation team is looking for a qualified leader with strong experience in project management, analysis, system flows and business architecture to execute client implementations of the industry’s first ever front-to-back client servicing platform.  The successful candidate must be highly organized and be able to move seamlessly between multiple implementations and changing client requirements. The Alpha Implementation Manager will be responsible for managing and overseeing the due diligence, solution design, implementation/onboarding, and post-go-live efforts for several client implementations (likely simultaneous).  The role will include implementing solutions not only for specific clients, but also as part of the core Alpha platform that will be leveraged across all Alpha clients.

Primary Responsibilities:

  • This client facing role will be responsible for managing the client solution design (operational processes as well as system functionality), conversion approach, implementation plan, go-live, and post-go-live activities for converting clients onto State Street’s Front to Back servicing platform

  • Work with external clients and portfolio managers to configure the Alpha platform for client-specific workflows

  • Manage the definition of services, service level agreements, in/out scope discussions, and change control items with the client and internal stakeholders

  • Collaborate with other teams to share approaches, develop best practices and improve team capabilities to successfully migrate clients

  • Coordinate with a Model Office environment and team for internal and external testing and POC purposes

  • Become a product and platform SME on State Street’s Front-to-back platform

  • Organize and conduct implementation project status meetings, including communicating status to internal and external stakeholders, including senior management

  • Domestic and/or international travel may be required

State Street considers all disciplines when hiring for a job and seeks out candidates who demonstrate the following: 

  • Bachelor’s degree or above.  10+ years of financial industry experience across  Front Office Operations, Transaction Management, Recording Keeping, Corporate Actions, OTC Derivatives, Performance & Analytics, Reconciliation, Reporting, Cash Management and Collateral Management

  • Experience integrating with other industry software providers to promote platform interoperability 

  • Prior experience leading large scale client conversions and onboarding efforts in the financial industry

  • Strong problem solving and project management skills

  • Ability to work on multiple projects concurrently and prioritize work accordingly

  • Excellent analytical and interpersonal skills, verbal and written communication and presentation skills

  • Expert in MS Office including MS Visio, MS Project and PowerPoint 

  • Ability to work in a fast-paced, deadline orientated, globally structured team-based environment