Claims Customer Service Representative at GAINSCO in Dallas, Texas

Job Description:

Are You Driven?® We Are.

We are a company of driven, enthusiastic and determined people. We celebrate achievement and success.  We foster innovation, determination and recognition. Because of that, our employees feel recognized and rewarded for the contributions they make on a daily basis. At GAINSCO, It is our people that set us apart.

If you are looking for a place where you can make a difference, perceive how your work impacts the company, and be recognized for your efforts and passion, then GAINSCO is the company for you.

Why Join GAINSCO?

By joining GAINSCO, you become part of a dynamic and growing organization that has been recognized as a Top Workplace in both our Dallas and Miami offices. 

GAINSCO’s work environment rewards engaged individuals who have a desire to contribute and succeed. That’s because our culture encourages individuals to grow their skills as they build their careers. Come join us and become a champion with GAINSCO.

What does a CLAIMS CUSTOMER SERVICE REPRESENTATIVE do?

• First point of contact for claims being reported regarding accidents on insurance policies.


• Provide exceptional customer service while obtaining detailed information regarding the facts of loss.


• Use GAINSCO claims systems and other technologies to document the report of loss and transfer claims as necessary for resolution. Answer general questions and redirect customer calls as needed


• Contributes to team effort by meeting individual goals and helping others accomplish their job results where needed; quickly identify and report system malfunctions; by being flexible with regard to shift changes and receptive to structural change.  

What is required?

Education:

• High School Diploma/GED required


• Bachelor’s degree preferred

Experience:

• Demonstrated success in a customer service capacity

Other skills and abilities:

• Excellent Customer Service Skills


• Excellent verbal and written communications skills


• Ability to manage own time while prioritizing multiple tasks


• Ability to remain calm when dealing with difficult customers


• Ability to learn and utilize computer systems and other technologies


• Ability to gather and analyze information in order to evaluate results and choose the best solution to the problem


• Bilingual (Spanish and English) is preferred

Required behaviors for all positions:

• Communicate with co-workers, management, customers, vendors, and others in a courteous and professional manner


• Conform with and abide by all Company codes, regulations, policies, values, work procedures and instructions


• Regular attendance

What else do you need to know?

• Competitive salary based on experience


• Excellent benefits package: medical & dental (Basic plan FREE), vision insurance, life insurance, short term and long term disability insurance


• Parental Leave Policy


• 401K + Company Match


• Paid Vacation + Sick days + Floating Holidays + Company determined Holidays

All offers are contingent upon a background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO.

GAINSCO is an Equal Employment Opportunity Employer

Apply Now