PT PM- Service Agent Office/Clerical - Santa Ana - CA at DHL Express in Santa Ana, California

Job Description:

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Start YOUR career with DHL today…

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DHL Express is currently hiring for a PT Service  Agent/ Back Office for our Santa Ana- CA Service Station. Operation Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. He/she also ensures compliance with safety, security, regulatory, and company policies.

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Key Tasks:

​Provides customer service, sales and operational support for the Service Center

​Answers phone and greets visitors

​Resolves billing problems in relation to the Service Center

      Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments

​Communicates with Sales/Service to resolve customer problems

​Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments

​Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules

​May process or prepare import/export documentation and assist in the customs clearance process in some markets

Skill & Qualifications:

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Must pass Haz Mat training during first week of employment

Entry level service, production, or support role requiring basic skills;

Can perform the basic tasks within the function;

HS Diploma or GED required;

Strong verbal and written communication skills;

Strong computer skills/experience (MS Word, Excel and Outlook);

Generally --2 years of experience in area of responsibility

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Physical Requirements:

​Must be able to lift up to seventy (70) lbs. occasionally

​Must be able to lift forty (40) lbs. frequently

 Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch Repeatedly

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All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.

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