Scheduling Center Supervisor - UC Health Ambulatory - Access/Scheduling at UC HEALTH LLC in Cincinnati, Ohio

Job Description:

Primary Purpose: Supports and participates in the development and management of the centralized call center. Assists the Service Center Supervisor with the day-to-day activities relating to process problems/changes, inter-department communication receiving of feedback, and adjusting workflow. Monitors data and team processes while supporting the call center's focus to improve the services provided.

Education: High School Grad/GED, minimum required.

Years of Experience: Minimum of 3 years equivalent experience.

Skills and Knowledge:

Work requires in depth understanding of a centralized call center operations and technologies.

Work requires experience in academic medical center, large integrated health system.

Work requires strong leadership, team building and engagement, communication, problem solving, organization, change management and analytical skills.

Work required knowledge of EPIC and experience with Cadence, templates, and referral management platforms.