SPECIALIST OPS SR IT at Kinder Morgan, Inc. in Houston, Texas

Job Description:

Position Description

Primary Purpose: Server and Cloud Administration
Essential duties and responsibilities:
The ideal Candidate will have the following work experience and the job level will commensurate with experience and skill set.
Cloud Technologies
Required Technical Skills:

• Design and deployment of all aspects of Azure infrastructure technologies and topologies


• Profound understanding of cloud computing technologies with demonstrated hands-on experience in one or more of the following domains:


• Core IaaS and PaaS: Compute, Storage, Networking, High Availability


• Identity and Authentication: SSO/Federation, AD/Azure AD, ADFS, MFA, etc.


• Experience in one or more languages (PowerShell, BASH, Python, C#, Open Source)


• Ability to create a well-informed cloud strategy and manage the adaptation process


• Offer guidance on infrastructure migration techniques including bulk application transfers into the cloud


• Extensive knowledge with designing, deploying and monitoring virtual servers, desktops and applications in the cloud

Subject matter expertise in one or more of the following:

• Deep domain expertise of cloud infrastructure solutions (i.e., Windows and Linux IaaS, Cloud Security, Management, Storage, Networking, OSS, containers, and Infra as a code technologies)


• Web application server technologies, cloud application design, software architecture, and practices


• Advanced Analytics visualization tools such as PowerBI


• Data Governance

Server Virtualization

• Provide technical support for various virtualization environments including Hyper-V and VMware required


• Implementing, deploying, and administering Microsoft Hyper-V or VMware virtualization in large environments (2,300+ VM's) required


• Capacity planning and predictive analysis of virtual server environments required


• Understanding of Storage Technologies such as EMC, HP, NetApps and NAS desired


• Possess in-depth troubleshooting and performance tuning skills required


• Responsible for engaging and managing support escalations with vendors such as Microsoft, VMware, Dell and HP.

Server Administration

• Demonstrate progressive in-depth knowledge of security best practices


• General Windows, PC, network troubleshooting skills e.g. logon, server connections, RDP sessions, Citrix connections, end clients issues (network drive mapping, print queue mapping etc.) required


• Solid understanding of networking principles such as TCP/IP, DNS and DHCP.


• Familiar with Windows OS's up to 2019 required as well as LINUX and UNIX Operating Systems


• Understanding of AD and GPO policies and how they function desired


• Understanding of Citrix technologies desired

Other Duties as assigned

• Solve highly complex problems, involving broad, in-depth product or application knowledge. Build and support Windows Operating Systems from both a hardware and software perspective


• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve issues


• Collaborates with Tech Leads, Technology Services Manager, and escalation resources when appropriate


• Provide after-hours support and participate in after-hours on-call rotation. During the scheduled interval of performing on-call duties, will be required to stay within the general vicinity of the offices to respond promptly to issues. Will also be required to track and document all incidents; stating the time of the call, the nature of the call, and what actions were taken to resolve the problem or issue.


• Complete special projects and annual objectives as assigned.


• Engage with a variety of individuals with tact, courtesy, mutual respect and professionalism.


• Speak clearly, both in person and by telephone, using a high level of verbal skills and listen carefully.


• Maintain a regular, dependable attendance and high level of performance.


• Maintain a high regard for personal safety, for the safety of company assets and employees, and the general public.


• Occasional travel may be required.


• Possess good customer relation skills


• Carry a company-provided cell phone and be available to respond during working hours, and occasionally during non-working hours.

Position Requirements

Minimum requirements:

• A minimum of 5 to 7 years' relevant work experience


• 3+ years of experience focused on cloud environments and supporting infrastructure in Azure.

• Experience architecting, designing, and implementing Microsoft and hybrid-cloud solutions


• Experience in migrating from on-prem to Azure environment


• Experience with configuring Office 365 services including Azure AD Connect, Intune

• Strong organizational and documentation skills


• Advanced level knowledge of Hyper-V and VMware virtualization technologies (create and modify VM's and templates, create snapshots, cloning/exporting of VM's, HA, replication, dynamic provisioning


• Ability to build and troubleshoot Hyper-V, VMware and Windows Hosts


• Advanced working knowledge of Windows Operating Systems and related technologies


• Experience in deployment, administration, troubleshooting and maintenance of Virtual and Windows server environments for large and complex sites


• Must demonstrate excellent English-language skill, good written and verbal communication skill, and ability to learn new technology at a rapid pace and problem solving skill.


• Ability to work under pressure is required; experience in handling critical situations is preferable


• Strong analytical skills and logical thought processes, with the ability to identify and resolve complex IT technology issues/problems


• Must be able to successful and simultaneously manage multiple tasks, and work with minimal direct supervision


• Ability to organize and prioritize daily work, and maintain strict confidentiality


• Ensure Change Control and other processes and procedures are followed


• Ability to identify and establish expectation in an employee/employer (subordinate/manager) relationship


• Must possess and maintain a valid driver's license and a driving record satisfactory to the company and its insurers


• Must be able to work with a team, take direction from manager, adhere to required work schedules, focus attention on details, and follow work rules.

Education:

• B.S. degree in C.S. or E.E. or equivalent experience would be desirable

Experience / specific knowledge:

• Experienced in operating and administering Enterprise environments

Certifications, licenses, registrations:

• Azure Cloud certification a preferred


• Microsoft MCSE certification preferred

Competencies, skills, and abilities:

• Excellent troubleshooter, good communicator and possess excellent time management skills is required

Physical demands:

• Moderate lifting

Preferred education, experience, certifications, competencies, skills, and abilities:

• Above the minimum requirements; not required but advantageous in this position:


• Experience working with cross-functional teams or end-users; effective cross-team collaboration with the ability to drive decisive action


• Demonstrated ability to translate business requirements to deliver results in an environment of ambiguity


• Exceptional communication skills with the ability to influence business and technical decision makers


• Experience with Solarwinds or SCOM preferred

The above statements describe the general nature and level of work being performed. This position may perform other duties as assigned.Kinder Morgan is an equal opportunity employer. Qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, citizenship status, marital status, medical condition, physical or mental disability or any other legally protected status. EOE/M/F/D/V

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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