Escrow Associates at First American in Folsom, California

Job Description:

COMPANY SUMMARY

Join our team! First American's Mortgage Solutions division provides lenders with solutions to originate, close and service quality loans. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company s continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.firstam.com/mortgagesolutions/

JOB SUMMARY

Typically found in a branch/office setting where the assistant is providing support to Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions.

ESSENTIAL FUNCTIONS

* Performs routine administrative duties to assist in the escrow process

* Answers phones, greets customers, places calls and follows up on information needed for escrow closings. In smaller escrow/branch offices, may perform some receptionist duties

* Duties may include: processing opening orders, initial file set up, deposit and distribution of funds, written transmittals for funds and documents, handling reconveyances, preclosing maintenance and post-closing follow up on assigned files

KNOWLEDGE AND SKILLS/TECHNOLOGY USED

* Experience with MS Office suite

* Strong customer service orientation

* Detail orientation

* Excellent verbal/written communication skills

* Problem solving skills

* Able to multi-task/organized

* Able to work in a hectic and time sensitive environment

TYPICAL EDUCATION

* High School diploma or equivalent

TYPICAL RANGE OF EXPERIENCE

* No work experience necessary - entry level position

* Experience dealing with the general public or office environment preferred

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers..