Posted in Other 30+ days ago.
Type: Full Time
Department Description
The UC Davis Health Patient Contact Center is a developing service area tasked with providing the highest possible levels of patient / customer service to consumers seeking services or information within the health system. Contacts will be related to, but not limited to scheduling appointments and associated activities (registration, insurance verification, etc.), facilitating communication between patients and physicians, between physicians and other providers, and assisting with any questions consumers may have.
Job Summary
Final Filing Date
12/5/2020
Salary Range
$24.93 - $30.99
Salary Frequency
Hourly
Appointment Type
Career
Percentage of Time
100%
Shift Hour
Variable
Location
Patient Contact Center
City
Rancho Cordova
Union Representation
Yes
Benefits Eligible
Yes
We offer exceptional employment benefits including medical, dental, and vision plans, generous paid vacations and holidays, excellent retirement savings and investment plans, continuing education, and reduced fee and scholarship programs.
This Internal/External Posting is a Transfer/Promotional Opportunity for UCD/UCDHS Employees. Applications from current UCD/UCDHS employees will be considered first. Applications from the public will generally be considered if a current employee is not selected.
THIS IS NOT AN H1- B OPPORTUNITY
Responsibilities
The MOSC III is responsible for sustaining an environment of intrinsic good will for the department while providing optimum services to patients.
This position requires the skills and ability to manage the level of responsibility and accountability necessary to provide specialized duties for the department/clinical team for which it is assigned. This position may also perform front office duties consistent with that of MOSC II, per operational needs.
Required Qualifications
* Minimum of 2-years recent experience with referrals, authorizations and/or scheduling.
* Minimum of 2-years recent experience with Epic or EMR.
* Recent experience answering a high volume of calls and execute requests in a timely manner.
* PC proficiency in using multiple computer system applications.
Special Requirements
* Must be willing to work variable days (including weekends), hours and locations as required to meet business needs of the PCC.
* This position may be subject to a criminal background investigation, drug screen, Live Scan fingerprinting, medical evaluation clearance, and functional capacity assessment.
EEO
The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
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