Posted in Other 30+ days ago.
Type: Full Time
OPENTEXT - THE INFORMATION COMPANY
Together Carbonite and Webroot formthe SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world.We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.
The Role
The Cloud Services Engineer is a vital role that will provide Disaster Recovery as a Service and Professional Services to our customers.
Specific Objectives and Responsibilities
Your First Six Months:
- Build relationships with colleagues across the entire organization
- Learn the workflows for each Carbonite product and its associated workflow
- Understand the function and workflows for the Professional Services Team
- Join the team on-call rotation
- Assist team members with projects and day-to-day activities
- Learn the ticketing system and process flow
- Ensure that all open tickets are appropriately updated within established time frames
Six to Twelve Months and Beyond:
- Participate in Change and Release Management activities
- Identifying, escalating priority issues and reporting to management
- Produce standard documentation such as Standard Operating Procedures (SOP), System Design Procedures (SDP)
Key Challenges to Overcome
The Cloud Services Engineer will be presented with a broad experience with multiple products that Professional Services supports. This is a vital role to the success of Professional Services and will include working with stakeholders across the company.
Success Factors
What will make you successful at Carbonite:
- A track record of good judgment and decision-making in positions with significant responsibility
- Highly autonomous and able to independently identify high value projects and drive them completion
- Demonstrated leadership capability in cross-functional team environments
- High degree of comfort with complex technical environments
- Having and being able to articulate/defend an informed opinion on important topics
Skills & Experience:
- Strong interpersonal communication skills, verbal and written
- Excellent customer service skills
- Work independently
- Extremely organized with the ability to multi-task, set priorities and manage time effectively
- Ability to work independently with little supervision
- Bachelor's degree, with a technical major, such as information systems, engineering or computer science is preferred or equivalent experience
- 3-5 years System administration experience - Windows, Linux, Active Directory
- VCenter administration experience
- Basic networking experience - understanding of the OSI model
- Excellent written and verbal communication skills
- Active Directory admin experience
- Backup and recovery experience are a plus
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer..
Moseley Technical Services, Inc. |
Moseley Technical Services, Inc. |
Moseley Technical Services, Inc. |