Business Communications Advisor - Project Management at Cigna in Nashville, Tennessee

Job Description:

Cigna is seeking a strategic and consultative communications professional to join the business communications team. This individual will serve as the communications lead for a complex, multi-year business project that spans Operations and Information Technology (IT). A successful candidate will be able to effectively navigate and build relationships across core business organizations, the Communications team and business leadership and create and execute a comprehensive communications strategy in support of this project, while also supporting key projects for the business communications team.

Responsibilities:

• Responsible for developing integrated and holistic communications plans that spans internal, external and stakeholder (e.g., client, broker, customer, vendor) communications for a key, multi-year business initiative.


• Partner with business leadership to create and execute a variety of internal and external communications activities and tactics timely, informative and engaging leadership communications, including emails, town halls and video messages.


• Lead the development and execution of strategic, timely, informative and engaging leadership communications, including emails, town halls, presentations, and video messages – while also balancing the need for and creating more tactical communications and updates for the project team.


• Engage and motivate project team members and inform broader audiences about business priorities using the appropriate communication channels.


• Align with and contribute to the planning and development of integrated communication strategies (internal, external, stakeholder) and tactics that effectively communicate the goals of business initiatives in Cigna's growth platforms.  


• Provide proactive counsel to key internal stakeholders (executive level) on communication solutions, including out-of-the-box paid, earned, shared, owned communications strategies that will help achieve business objectives.


• Identify critical opportunities to communicate to external audiences, ensure consistency and connection to larger enterprise messages. Key focus on tailoring messages, as appropriate, to different stakeholders.


• Builds strong relationships across the Communications team, business partners and leaders, as well as key project partners such as Human Resources, Change Management and Project Management Office (PMO).  


• Ensure deadlines are met and consistent, appropriate processes are followed to obtain final approvals from subject matter experts, project leaders and compliance/legal team.


• Monitor and evaluate efficacy of strategies and tactics for continuous improvement, with clear KPIs to demonstrate ROI of each communications program.

Ideal candidates will offer:

• Bachelor's degree in communications or related discipline and at least 6-8+ years’ experience in corporate setting/agency, with expertise in internal and external communications, including public relations.


• Strong writing and editing skills; ability to write for a variety of audiences across multiple communication channels/vehicles, including print, online, broadcast and social media.


• Strong track record of developing and executing strategic communications plans for large, multi-year, complex business initiatives or projects that connect to core business objectives.


• Ability to translate highly complex, technical content into concise, impactful, compelling stories.


• Strong verbal communications, with a proven ability to present and clearly/succinctly articulate strategies and recommendations.


• Experience in identifying the relationship between business and communication objectives.


• Experience in project management, developing detailed project plans and schedules.


• Excellent organizational skills and a record of success in juggling multiple projects and deadlines and working in a highly-matrixed, deadline-sensitive, client services-oriented environment.


• Proactive self-starter who can jump into to virtually any scenario – including navigating ambiguity – demonstrating good judgment as well as tact and discretion to work with Cigna employees at all levels.


• Thoughtful and influential personal leadership style, with the ability to develop strong working relationships and provide communications counsel to senior leaders, including C-suite executives.


• Experience in using/identifying technology tools for measurement and reporting.


• Comfortable working in a virtual environment.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make?  To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.