Job Responsibilities Analyzes complex business problems to be solved with automated systems. Identifies gaps and provides technical expertise in business requirements for system functional specifications and scales new and current systems, processes and procedures in a cost effective manner. Configures system settings and options; plans and executes unit, integration and acceptance testing to meet business requirements. Designs details of automated systems. May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues.
Facilitating and documenting the definition of business requirements and functional specifications
Gathering and providing IT resource estimates
Coordinating solution development
Organizing and managing user acceptance testing
Defining and managing cutover plan to transition solution to production state
Assisting change management/training requirement on cut over to the new solutions
Other Job Responsibilities Sustaining Support:
Responding to end users reporting the problems, providing status
Coordinating with development team, when programming is necessary to correct the problem
Coordinating with end users to test corrections
Defining and managing cutover plan to transition fix to production state
Minimum Qualifications Typically requires a minimum of 10 - 12 years of related experience with a Bachelor's degree or equivalent; or 9 years and a Master's degree; or equivalent experience.
Essential:
Solid experience as a BSA; able to inquire, understand, articulate and document business requirements/impacts etc.
Managing small to medium sized projects and/or providing a key contributor role on medium to large sized business solution projects
Experience in working with cross-functional team, ability to drive the effort forward
Experience in working with various development team and platforms (.Net, Java, SAP ECC/ABAP, CRM, etc.)
Strong problem solving and analytical/critical thinking skills, identify areas of risk and mitigation
Strong oral and written communication skills
Strong documentation skills for project deliverables, eg Functional specification, Solutions assessment matrix, etc.
Solid understanding of IT infrastructure, hardware/software lifecycles, ERP solutions, ERP development environments/tools
Capability to coordinate/facilitate complex technical discussions
Experience working with CRM/FSM platforms for Service or Spares business
Knowledgeable in integrating SAP with non-SAP solutions
Preferred Qualifications
Experience working in or supporting field service and/or engineering organizations
Experience supporting business applications on one or more of the following platforms
.net/SQL custom build solution
ERP system (SAP/CRM) services modules
SharePoint, K2 workflow
Appian, Quickbase, Qlik reporting/Dashboard
Mobile applications
Experience in WCM, ECM and Portal systems and architectures
Experience working with Microsoft Dynamics and Power Apps platforms
Our Commitment
Our work is everywhere you look - even if you can't actually see it. Lam Research goes deeper than software or chips to the heart of the process that enables chip creation. So if you want to help power the components that empower everything, join us.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.