Consumer Loan Operations Senior Representative at Logix Federal Credit Union in Burbank, California

Job Description:

The Consumer Loan Operations Senior Representative is responsible for preparing, reviewing, and submitting DMV documentation to ensure title perfection in accordance with the Credit Union required timeline. The Consumer Loan Operations Senior Representative is responsible for completing all consumer loan service-related activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Prepares required DMV paperwork for vehicle title processing for registered owner and lienholder transfers and processes all vehicle transfer transaction types.
* Processes vehicle title DMV paperwork utilizing the DMV Business Process Automated Solution and prepares documentation for submission to state titling agency.
* Processes all tasks, document submissions, and follow-up requests generated by the DMV Business Process Automated solution and other systems in adherence to service levels.
* Audits and researches all DMV documentation prepared for title perfection; utilizes appropriate resources and systems to complete research and ensure timely submission of documentation for title perfection within determined service levels.
* Responds to escalated issues in the functional area, including, but not limited to required documentation for all DMV vehicle processing types and maintenances requests, vehicle title release errors, letters of guarantees, loan payoffs, out-of-country requests, loan transfers, void loan requests; answers questions and resolves issues timely and courteously.
* Monitors DMV document submission received in the department post-funding and follows as to the status of accounts pending title perfection.
* Processes miscellaneous vehicle title requests including name changes, state changes, and title release requests to third parties.
* Processes loan funding using Symitar System, creating Loan ID and performs the activities provided for in the most current Consumer Lending procedures.
* Processes and completes all consumer loan-related member requests including due date change requests, automatic payment updates, loan re-amortization, payment frequency, loan payment method changes, and void loan requests.
* Processes Letter of Guarantee and loan payoff; completes corresponding vehicle title release utilizing the DealerTrack title management system.
* Processes requests as received via different channels such as but not limited to new dealer ID creation, vehicle paper title request, credit card introductory, and promotional rate errors.
* Processes vehicle license plate or Vehicle Identification Number inquiry utilizing the Computerized Vehicle Registration System and identifies potential titling issues.
* Assists with contacting insurance companies, dealerships, other financial institutions, and third parties as required.
* Answers department hotline within minimum requirement adheres to hotline schedule, phone auxiliary codes, and follows Logix Service Cycles.
* Responsible for maintaining optimal levels of individual performance and accomplishment, which support Logix in achieving its financial, sales, and service goals.
*Responsible for performing activities in support of internal and external sales, service, and business development activities as directed by management.
* Ensures teller work is in balance in adherence to Credit Union teller balancing standards.
* Assists with helping members, co-workers, and internal customers with questions, problems, and other work-related matters in a courteous and timely manner.
* Adheres to department standards and daily schedule of tasks and duties established in Consumer Loan Operations.
* Assists employees within the department and promotes teamwork among the group.
* Accomplishes individual and departmental goals and objectives.
* When in contact with members or prospective members, determine needs and identify sales and/or service opportunities and connect members with appropriate Logix personnel or department and/or services offered by Logix. Maintainability to present Logix's products and services
* Continuously review processes and recommends changes to improve effectiveness and efficiencies within the department.
* May make off-premises personal appearances at DMV.
* Assists with training department staff.
* Assists new hires with DMV vehicle processing training and assist with refresher training for existing Logix employees.
* May assist with various reports.
* May perform other duties when assigned.
* Must consistently report to work on time, as scheduled.

QUALIFICATIONS (Education, Experience, Knowledge, Skills & Ability):
* A minimum of 4 years of consumer lending experience.
* Knowledge of DealerTrack Title Management, Computerized Vehicle Registration, and Symitar systems preferred.
* Ability to obtain Consumer Loan certification within 6 months of entering position (includes successful completion of LFCU Consumer Loan Training),
* Working knowledge of Credit Union/Financial Institution compliance and regulations
* Working knowledge of the Microsoft suite of office products.
* Must have a working knowledge of credit union documents, reports, policies, and procedures.
* Must be flexible and adapt to constant system/software changes and possess excellent phone manners and techniques.
* Must be accurate, reliable, can work in a heavy production and teamwork environment, and meet production goals.

Must also demonstrate conduct consistent with our Corporate Values:
* Practice open Communication with all levels;
* Be Accountable by taking ownership of customer issues and responsibility for one's actions;
* Foster Teamwork by cooperating and collaborating with other employees;
* Seek ways to make the workplace Fun for oneself & others;
* Conduct oneself with Integrity by being honest, trustworthy and ethical in all work activities and interactions;
* Work with a Service Orientation by having a genuine concern for the needs of one's customers and by being friendly, professional and following through on commitments; and
* Demonstrate Humility in all interactions and remember to leave one's ego at the door when one arrives to work.

Logix Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law..