Security Officer at Seattle Children's Hospital in Seattle, Washington

Job Description:

About Us
Hope. Care. Cure. These three simple words capture what we do at Seattle Children's -- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

- Security Officer -

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families' ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho - the largest region of any children's hospital in the country.

In 2019, U.S. News & World Report once again ranked Seattle Children's among the nation's best children's hospitals - for the 27th year in a row. We received national rankings in all 10 specialty areas evaluated by U.S. News & World Report, and are honored to be the only pediatric medical center in Washington to be ranked.

As a Magnet designated institution, and classified among America's best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it's delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.
Overview
Provide a safe environment by maintaining a physical presence, identifying, reporting and documenting hazards and concerns, conducting active security/environmental assessments, screening visitors, utilizing non-violent crisis intervention methods to de-escalate disruptive individuals. Additionally, responding to requests for service, Code calls, emergencies and disasters. Exemplify Children's dedication to Hope, Care and Cure. Compassionately deliver exceptional customer service to patients, families, visitors, and staff. Provide and support the Hospital's delivery of superior family-centered patient care, Research's advancement of new discoveries and pediatric treatments and the Foundation's charitable donor programs, boutiques and events.

The Security Officer is also responsible for identifying, documenting and communicating safety and risk issues that may impact the operation and reputation of the organization. The role will perform a variety of security, safety and service support activities as delegated by the management team including but not limited to: service call (SC), entrance coordination (SEC), emergency department operations (ED), security operations center support (SOCS), patient watch (SPWO), valet, Ronald McDonald support (RMH), off-site security support (OSS), lot patrol (LP) guest services (GS), special events support (SES).
#LI-NC1
Requirements
Required Education/Experience:
- High School Diploma or equivalent
- At least years (3) years of security service or customer service experience OR Associate degree and two (2) years of customer service experience
- Non-Violent Crisis Intervention (NCI) training program within 90 days
- Code Purple training within 90 days
- CASPER training within 90 days
- Wheelchair Van training within 12 months of hire
- Car seat Safety training within 12 months of hire
- Autism training within 12 months of hire

Required Credentials:
- CPR certification within 90 days

Preferred:
- Associate's degree in Criminal Justice or related field
- International Association for Healthcare Security and Safety (IAHSS) Basic exam completion
- Advanced computer skills and knowledge
- Experience working in healthcare environment
- Exceptional customer service experience
- Per the driver's license requirement noted below, must have a driving record acceptable to Risk Management
- Safe driver certification within 6 months of hire
Our Commitment to Diversity
Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The people who work at Seattle Children's are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.

Seattle Children's is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.

- Area of Interest: Security & Safety/Risk Mgmt;
- FTE/Hours per pay period: 0.6 FTE (48 hours per bi-weekly pay periods);
- Work Status: Regular;
- Department: Security;
- Shift: Day/Evening Shift;
- Job ID: 37077;.