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Customer Service Representative, Watterson Towers, 8a-4:30p, Full Time at Norton Healthcare in Louisville, Kentucky

Posted in Other 30+ days ago.

Type: Full Time





Job Description:

Customer Service Representative, Watterson Towers, 8a-4:30p, Full Time (Job ID: 31242)

About Norton Healthcare

As one of the area's largest employers Norton Healthcare is a leader in serving adult and pediatric patients, providing care at more than 250 locations throughout Kentucky and Southern Indiana. Our not-for-profit system includes five Louisville hospitals with 1,837 licensed beds, seven outpatient centers, 14 Norton Immediate Care Centers, more than 14,000 employees, over 900 employed medical providers and approximately 2,000 total physicians on its medical staff. Our hospitals provide inpatient and outpatient general care as well as specialty care, including heart, neuroscience, cancer, orthopedic, women's and pediatric services. In 2018 Norton Healthcare was named by Healthiest Employers as the fourth healthiest place to work in the country. More information about Norton Healthcare is available at NortonHealthcare.com.

Job Description:

Interacts with callers by providing responses to their hospital billing inquiries. Analyzes patient accounts and evaluates results to ensure timely resolution by following set processes. Conveys information effectively, exercises active listening, and makes sound judgments and decisions by using logic and reasoning to identify and solve problems. The Customer Service unit's overall output is directly or indirectly related to achieving or exceeding the established goals to include AR days, cash collection, collection WIP, bad debt, denial recovery percentages, charity and other metrics assigned by senior leadership while adhering to compliance regulations.

Required:

Desired:
- One year in a call center or hospital patient accounting department
- High School Diploma or GED

Screening Requirements: Drug Screen, Background Check, License and Employment reference verification.

Norton Healthcare offers a competitive benefit package including:

- Medical, Dental and Vision Insurance

- Paid Vacation, Sick Days and Holidays

- Paid Parental Leave

- Short and Long Term Disability

- 403b/401k Plan

- Flexible Spending Accounts (FSA)

- College Savings Plan

- Fitness Center

- Free Parking

- Life Insurance

- Comprehensive Wellness Program

For more information please visit:

Norton Healthcare is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity

Equal Employment Opportunity is the Law

Pay Transparency Notice

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