Sr. Project Manager, Customer Resolution at RingCentral, Inc in Denver, Colorado

Job Description:

RingCentral, IncLocation: Denver, Colorado, USA
Department: Professional Services


What if you could support solutions that are changing the way the world communicates?

What if you had the freedom of a startup and the resources of a global enterprise?

You'd break new ground. Raise the bar for performance. And do career-defining work.

That's exactly the kind of environment we're building together at RingCentral.

RingCentral's cloud-based communications platform connects more than 2 million users around the world, in ways that bring people, ideas, companies and customers together.

RingCentral Global Service and Support is all about the customer-devoted to making sure every customer's need is met, and that they're able to use our products effectively and easily.

As a member of the Global Service and Support team you'll lead the post-sale experience for our customers. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what "winning together" truly means.

We're as proud of our working environment as we are of our market success. You'll find all the training, opportunity and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!

RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We're not just changing the nature of communication and teamwork. We're winning, together.

RingCentral is looking for a Sr. Project Manager to join the Global Enterprise Resolution Office responsible for delivering a world class problem resolution and communications experience involving some of the company's largest and most strategic customers. This is an opportunity to contribute to a growing organization within the Customer Communications & Escalation Management Team (CCEMT) for a recognized leader in global cloud communications.

Responsibilities:

• Manage qualified projects through rapid coordination of internal ownership, resolution, and align stakeholders on progress.
• Help customers navigate RingCentral by serving as the central point of communication to restore confidence on projects and make it easy for customers to do business.
• Champion the customers' service experience by providing the necessary get-well plan coordination and oversight until initiatives are resolved.
• Serve as the expert for internal SLA's, operational processes, and ongoing plans to support accurate expectation setting with customers and cross-functional teams.
• Foster strategic internal partnerships to assist with providing a best in class customer experience.
• Work cross-functionally to communicate project scope, timelines, and dependencies for all critical account efforts.
• Complete and deliver root cause analysis documentation in a timely manner to enable incremental change within the business from learnings.

Qualifications:

• Minimum 10+ years developing relationships with strategic large enterprise and communication provider customers, with a strong focus on problem resolution and the overall Customer Experience.
• Proven track record of success with creating cross-functional alignment and driving projects to completion.
• Formal project management certifications such as PMI, PRINCE, and ITIL preferred.
• Experience with Contact Center SaaS solutions considered a large advantage.
• 5 years minimum experience within the data networking industry, preferably with a telecommunications service provider or SaaS company.
• Self-motivated individual capable of working in a face-paced, dynamic environment.
• Detail and results oriented; skilled at both planning and hands-on execution.
• Proven ability to communicate at all levels with excellence.

About RingCentral

RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It's a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone

RingCentral is headquartered in Belmont, California and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. PI126815523 Apply Now