JOB DESCRIPTION At RH we believe deeply that the \"right\" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take \"no\" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
The Workforce Management Analyst will have an immediate connection to our Values (People, Service, Quality and Innovation). This individual contributor will be personable, open to learning, collaborate well with others and have a positive attitude. The Workforce Management Analyst is responsible for the daily efforts to provide a great customer experience by effectively optimizing resources to achieve business objectives. A key functional responsibility includes the ability to plan / forecast labor requirements and translate these to the creation of optimal schedules that will enable the organization to meet or exceed its service goals.
RESPONSIBILITIES
Live and breathe our Vision, Values and Beliefs
Possess an elevated aptitude and knowledge of our people, processes and systems
Represent the RH lifestyle brand through communication, personal appearance and professionalism
Cultivate cross-functional relationships to deliver creative and effective labor solutions
Own all phases of demand forecasting and labor scheduling, often working in partnership with leaders to determine creative solutions to anticipated challenges
Analyze data and execute tactics to support the completion and review of short and/or long-term labor planning and forecasting
Review and monitor operational reports to proactively call out anomalies to business leadership to drive successful execution of our service levels
Develop and monitor labor scheduling with focus on ensuring service level goals can be achieved or exceeded
Resolve complex labor issues promptly, involving cross functional partners as needed to ensure complete resolution
Support and drive special projects as directed.
Meet or exceed goals
REQUIREMENTS
Ability to set and elevate the RH standard for customer service by ensuring the very best service levels at all times
Possess poise and confidence to interact with all levels and build strong relationships with teams and organizational customers
Demonstrate an outstanding ability to listen and respond to internal and external customer needs
Excellent verbal and written skills are essential, with the added ability to effectively and accurately convey complex concepts in a simplified manner
Must have a strong technical, quantitative, and analytical aptitude, with the ability to learn and navigate across multiple systems
Must demonstrate the proactive ability to find and define problems, understand business impact, identify solutions and provide recommendations for corrective action.
Driven to meet and exceed goals and customer expectations
Must prioritize, multitask, meet deadlines and be accountable for performance
Ability to work a flexible schedule: including some weekends, evenings, and key event days
BENEFITS
Great benefits package with premier medical, dental and vision partners
Rewarding paid time-off plans, including vacation, sick time, personal days, company holidays and more
Substantial associate discount
Access to all RH Members Program benefits, including complimentary design services
High-value discounts with respected national vendors, partners and retailers
Generous Referral Bonus Program to reward associates for recruiting top talent
Restoration Hardware is an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. To the extent they do not impose an undue burden on RH, reasonable accommodations will be provided to enable qualified individuals with disabilities to perform the essential functions of the job described above.
ABOUT US RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.