JOB DESCRIPTION At RH we believe deeply that the \"right\" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take \"no\" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
RH is seeking an Associate Hospitality Leader with a demonstrated ability to support company leadership in the development and execution of business strategies to support our successful Hospitality platform. This includes performing regular front-of-house management duties to include training of service staff and providing world-class customer service to internal and external guests while taking great care of the equipment and facilities. The responsibilities listed below are indicative of the nature of the position and can be modified due to organizational changes, new business developments, or expansion of the position.
RESPONSIBILITIES
Live and breathe our Values and Beliefs
Deliver first-class service to both internal and external guests
Work in partnership with the rest of the Hospitality Leadership team to develop strategies to grow the business.
Directly lead and manage floor staff during daily shift rotations
Run pre-shift meetings: communicate key business updates, map and communicate station coverage plan, lead Values messages/exercises, create and conduct on-the-job staff training
Adapt staffing coverage and flex staff up/down throughout shift as needed to cover client demand
Contribute to daily Leadership log with record of all staff, training, service, and food issues dealt with during shift; participate in weekly Management Meetings to develop strategies and processes to improve service and increase sales
Recruit the right level and type of talent for our ever-changing business
Conduct hiring interviews, mentor, train, and conduct in-the-moment coaching to develop teams and deliver sales
Resolve human resources issues in a timely manner, partnering with HR, GM, and Executive Chef
Embrace change and deliver top results no matter the obstacle
Be accountable for financial audits and paperwork: till cash, bank deposits and change requests, daily balancing and tip tracking
Have thorough knowledge of all scheduling, payroll and tip payout procedures; perform as needed
Resolve associate and client issues in the moment, within established guidelines
Enforce standards, policies, paperwork and procedures
Foster and maintain open communication between FOH and BOH management and staff
Multi-task at a high level; prioritize among multiple complex daily priorities
Order BOH product and supplies, receive, take inventory, and process invoices as needed
Communicate with management any product or service issues or opportunities for the Pantry area.
REQUIREMENTS
Minimum of 2 years management experience in hospitality industry
Basset Certified
ServSafe Manager Certified
Strong food and beverage knowledge with an emphasis on ingredient-driven seasonal cuisine, wine and beer
Ability to work independently and with all levels of leadership in a fast-paced environment
Strong ability to lead an F&B team and own accountability for specific revenue goals
Excellent written and verbal communication skills with notable attention to detail
Team player with enthusiastic outlook and creative mind
Strong decision-making abilities
Mac and PC knowledge
Experience with Excel and Word a plus
Experience with industry software, i.e. Aloha or similar POS systems
Business development or entrepreneurial experience a plus
PHYSICAL REQUIREMENTS
Must be able to lift up to 50 pounds
Must be able to work standing and walking for extended periods of time
SCHEDULING REQUIREMENTS
This position is full time. Candidates must be willing to have flexible schedules and must be willing to work weekends, evenings, and holidays in rotation.
ABOUT US RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.