Restaurant General Manager at Restoration Hardware in Dallas, Texas

Job Description:

JOB DESCRIPTION
RH is seeking a Hospitality Leader with a demonstrated ability to support company leadership in the development and execution of business strategies. This includes: taking a leadership role in strategic research and development initiatives that will improve the quality of guest experience and increase revenues, recruiting and training of service staff, inventory management, and providing world-class customer service to internal and external guests while taking great care of the equipment and facilities. The responsibilities listed below are indicative of the nature of the position and can be modified due to organizational changes, new business developments, or expansion of the position.

KEY JOB TASKS & RESPONSIBILITIES

• Live Our Values: People, Service, Quality and Innovation
  
  
• Deliver first-class service to both internal and external guests
  
  
• Responsible for making sure every guest leaves happy, within reason
  
  
• Responsible for taking immediate action to correct anything affecting the guest experience
  
  
• Responsible for responding to any complaints or errors that affect the guest experience
  
  
• Deliver P&L results in line with company expectations for revenue, food and compensation costs, and operating income
  
  
• Develop and maintain a strong protocol with regards to service standards; implement any changes efficiently and communicate effectively to all staff
  
  
• Develop a strong Hospitality Leadership team to address and grow all elements of the business
  
  
• Directly lead and manage all Front-of-House service staff; provide oversight for all Café staff including kitchen
  
  
• Ensure clarity, consistency, and parity in application of all RH policies
  
  
• Develop and run pre-shift meetings: key business updates, station coverage plan, Values messages/exercises, create and conduct on-the-job staff training
  
  
• Develop deep and strong communication and partnership with Core Gallery team - ensure that in both day-to-day and critical situations there is a cohesive and seamless integration of the Café within the larger Gallery experience
  
  
• Develop staffing models, and adapt staffing coverage as needed to cover client demand
  
  
• Monitor daily Leader log and take action on all key issues and opportunities
  
  
• Run weekly Leadership Meetings to develop strategies and processes to improve service and increase sales
  
  
• Recruit the right level and type of talent for our ever-changing business
  
  
• Conduct hiring interviews, mentor, train, and conduct in-the-moment coaching to develop teams and deliver sales
  
  
• Resolve human resources issues in a timely manner, partnering with HR and HQ business teams
  
  
• Embrace change and deliver top results no matter the obstacle
  
  
• Have oversight and general accountability for all daily financial audits and paperwork: till cash, bank deposits and change requests, daily balancing and tip tracking
  
  
• Have thorough knowledge of all scheduling, payroll and tip payout procedures; perform as needed
  
  
• Resolve associate and client issues in the moment, within established guidelines
  
  
• Enforce standards, policies, paperwork and procedures
  
  
• Foster and maintain open communication between Dining Room and Kitchen Leaders and hourly associates
  
  
• Multi-task at a high level; prioritize among multiple complex daily priorities
  
  

RELATED COMPETENCIES

• Ability to work independently and with all levels of leadership in a fast-paced environment
  
  
• Strong ability to lead a hospitality team and own accountability for specific revenue goals
  
  
• Excellent written and verbal communication skills with notable attention to detail
  
  
• Team player with enthusiastic outlook and creative mind
  
  
• Strong decision-making abilities
  
  
• Mac and PC knowledge
  
  
• Experience with Excel and Word a plus
  
  
• Experience with industry software, i.e. Micros or similar POS systems
  
  
• Business development or entrepreneurial experience a plus
  
  

PHYSICAL REQUIREMENTS

• Must be able to lift up to 50 pounds
  
  
• Must be able to work standing and walking for extended periods of time
  
  

EDUCATION/TRAINING

• Minimum of 5 years experience in the Hospitality industry
  
  
• Leadership experience is a plus
  
  
• Willing to learn new and exciting things
  
  
• Maintain proper alcohol and food certifications specific to State Laws
  
  
• Strong food and beverage knowledge with an emphasis on ingredient driven seasonal cuisine, wine and beer
  
  

SCHEDULING REQUIREMENTS

• This position is full time. Candidates must be willing to have flexible schedules and must be willing to work weekends and holidays. Flexibility around occasional travel.
  
  

ABOUT US
RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

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