Home Delivery Scheduling Associate at Restoration Hardware in Tracy, California

Job Description:

JOB DESCRIPTION
At RH we believe deeply that the \"right\" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take \"no\" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

As an HDC Scheduling Associate you will be responsible for supporting our customers, by working with them on a daily basis in setting up their delivery appointments, time requests, delivery questions, and so much more! The expectation is that an HDC Scheduling Associate is providing our customers with an elevated experience thru over the phone communications and emails.

YOUR RESPONSIBILITIES

• Live Our Values: People, Quality, Service and Innovation
  
  
• High energy, ability to energize others
  
  
• Smart, creative and has a point of view
  
  
• Represent the RH brand in a quality manner at all times
  
  
• Provide real-time solutions to our clients
  
  
• Think creatively to exceed all customer expectations
  
  
• Develop a deep understanding of our processes and products so that solutions and additional products are recommended or suggested in real time
  
  
• Ensure an unmatched, world-class customer experience during each step of the scheduling process
  
  
• Leverage strong communication skills to effectively collaborate with every customer
  
  

OUR REQUIREMENTS

• Customer service experience is preferred
  
  
• Be a self-starter, proactive, organized, and detail oriented
  
  
• Be resilient in the face of adversity and ability to excel under pressure
  
  
• Demonstrate oral, written and listening skills
  
  
• Must be able to effectively communicate; strong listening, & verbal skills
  
  
• Ability to learn and adapt within the organization in a positive manner
  
  
• Proficient computer skills in iOS devices, Microsoft Office and Google applications
  
  
• Able to work evenings and weekends as required
  
  

ABOUT US
RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

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