US Wealth Management - Service & Platform Support - Business Process Manager - Columbus, OH at JPMorgan Chase Bank, N.A. in Columbus, Ohio

Job Description:

The US Wealth Management Business Process Manager will be responsible for handling internal escalations and P1 ticket process for USWM Service and Platform Support Team and responsible for all activities in assigned area including developing and maintaining standards, and working on most complex/sensitive project. The US Wealth Management Business Process Manager will:

• Have project management responsibilities or may have responsibility for managing a process within the functional area.
• Leads coordination of cross-functional teams across multiple disciplines to assure compliance with objectives on high complexity initiatives.
• Accountable for the production quality of the assigned processes and the development/implementation of strategic initiatives to improve the process.
Primary focus of the position is the resolution of complex business problems and execution of complex business transactions.
• Manages execution of strategic implementations across the function/department.
• Ability to identify risks, establish contingencies for potential or real issues and articulate well-defined solution proposals that have direct impacts on business initiatives.

• Ability to thrive under pressure

Expert:
• Conflict resolution skills
• Change management skills
• Influencing skills
• Project management skills

• Drive risk and control agenda
• Leadership skills
• Delegation skills
• Excellent Written Communication Skills

Expert:
• LOB knowledge
• Business process and procedure knowledge
• Business applications knowledge
• Subject matter expert within function
• May be required to have business-specific skills or certificationChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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