Technology Operations Center – Operator/ Analyst at Equifax Inc. in Alpharetta, Georgia

Job Description:

The Technology Operations Center (TOC) Operator/ Analyst will provide Monitoring and Event Management utilizing state of the art technology monitoring and analysis tools.  The role provides an “eyes on glass” presence to ensure that system degradation or failure is identified immediately.  This person will also be provided with the tools and training to react to the alerting triggered by our monitors by providing first level analysis and in most cases performing an action to mitigate the issue.  The ability to communicate well verbally and in written form is key as this person will transition to take part in Incident Management following the identification of a problem.  There will also be times when this person is required to communicate directly with our external customers in the case when there is an overflow of calls to our TOC Service Desk Operator.  

Who is Equifax? 

Equifax is a global data, analytics, and technology company. We believe knowledge drives progress. We blend unique data, analytics and technology with a passion for serving customers globally, to create insights to power the decisions that move people forward. ​We serve as a consumer advocate, steward of financial literacy, and champion of economic advancement. 

As an innovative global company that enables access to credit, we’re part of breakthrough collaborations and innovations that address complex social challenges such as social welfare, community relations and financial education for underprivileged youth. We establish relationships that create economically healthy communities. We help individuals gain financial independence by increasing access to capital for small businesses. And we provide young adults entering college or university with financial education tools. 

Regardless of location or role, the individual and collective work of our people makes a difference in our business. We are powering the World with Knowledge and looking for talented team players to join us as we help people live their financial best. 

The Perks of being an Equifax Employee?

• We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.


• Grow at your own pace through online courses at Learning @ Equifax.

What you’ll do:

The person will be part of a global Technology Operations Center team that provides 3 levels of support:

• Service Desk and Monitoring (TOC Service Desk Operator)


• Monitoring and Event Management (TOC Operator/ Analyst)


• Incident Management and Communications (TOC Technical Duty Officer)


• This support is provided 24x7 with teams working in shifts across Australia and the United States.


• The Technology Operations Center (TOC) has three main roles:


• Ensure maximum service availability and performance of the systems they support


• Effectively communicate incidents to customers, internal business and management teams, and technology partners.


• Provide support services for Engineering and other technical teams


• Monitor Equifax Applications and Infrastructure


• Perform initial analysis of alert events to determine next steps.


• Perform basic System administration tasks in order to provide level 1 NixSA and WinSA services.


• Take an active role in Incident Management bridge lines and chats.  Be able to coordinate lower priority issues, ensuring the proper teams are engaged, moving the incident investigation in a positive direction, ensuring the incident is resolved in a timely fashion, and updating incident record documentation.


• Fault handling and escalation (identifying and responding to faults on systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).


• Maintenance of WIKI and technical documentation (for TOC) of processes and procedures used throughout normal operations.


• Development of knowledge and skills in network and system administration, particularly with regard to Equifax’s own architecture and platforms.


• Interact frequently with technical support, application developers, management, and account teams.  


• Communicate effectively to external customers as well as senior leaders.


• Diligence and attention to detail are key skills along with the ability to multi-task and prioritize work appropriately.


• Must have the ability to act with urgency but remain calm and professional in high stress situations.


• Individuals must be eager and quick to learn, be clear communicators and must be able to use their initiative to tackle a broad range of problems.

Qualifications:

• Config Management


• Change Management


• Problem Management


• IT Service Continuity

Extra Points for any of the Following:

• ServiceNow


• PagerDuty 


• AppDynamics


• Datadog


• Apica


• Solarwinds 


• AWS


• Statuspage

Success Attributes of an Equifax employee; does this describe you?

• Accountability


• Bravery


• Curiosity


• Collaboration


• Think and act differently


• Trust


• Ownership


• Decide-Execute-Ship

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

                                   

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

Please apply.

#L1-MD2#

Primary Location:

USA-Atlanta JV White

Function:

Function - Tech Engineering and Service Ops

Schedule:

Full time

Apply Now