Service Coordinator - Michigan City, IN at Atlas Copco Compressors LLC in Michigan City, Indiana

Job Description:

The Role

Mission:

Support the VTS Field Service and Service Sales teams by scheduling field service repairs of vacuum equipment, providing regular updates to the Field Service Manager and BLM. Initiate and follow up on quotes generated by the Service Sales team.

* Service Scheduling (40%)

* Receive incoming tasks for service of vacuum equipment and installation of new prime equipment.

* Schedule all shop and field service jobs.

* Work with the Field Service Manager to coordinate the activities of the Field Service team and maximize Field Service Engineer utilization.

* Confirm service schedules with customers.

* Serve as the information liaison between the Field Service Manager, Field Service Engineers, Sales, and customers providing regular updates to customers regarding service that is in process.

* Manage and control work in progress.

* Report problems that Field Service Engineers are having to the Field Service Manager.

* Service Administration (40%)

* Maintain (edit as needed) scheduled service orders in SAP and/or other systems (including both manual orders and service contracts).

* Order, track, follow up and expedite parts as needed.

* Drive Field Service Manager and Field Service Engineers daily to report activities and update open work orders. Ensure timely closing of open work orders once completed.

* Submit Field Service job summary reports to customers upon closing of job.

* Expedite invoicing once job is closed.

* Track and file relevant paperwork.

* Complete administrative requirements for equipment core return function.

* Maintain an accurate and current log of open service jobs and a separate log of open service issues. Host weekly log reviews with relevant parties via virtual meetings.

* Manage subcontracting of field service and/or repair work to third-party service providers, including issuing purchase orders, educating customers on return process, expediting work, and ensuring unbranded or Atlas Copco-branded paperwork is utilized in return of equipment to customers.

* Service Sales (20%)

* Generate quotations for parts, service plans and various services as required.

* Log and track own inside service sales activity.

* Secure purchase orders for service work and verify terms and conditions with customers.

* Ensure timely invoicing of orders shipped and jobs closed.

* Proactive lead generation may be required.

*

What you can expect from us*

What you can expect from us* Required. Choose your career with us! Drive your Career, Explore Opportunities, Realize your Passion . . . Attractive benefits Include: Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan Health insurance/ Dental insurance/ Vision insurance Paid time off Life & Disability insurance Salary based on knowledge, skills, and experience.

Choose your career with us!

Drive your Career, Explore Opportunities, Realize your Passion . . .

Attractive benefits Include:

* Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan

* Health insurance/ Dental insurance/ Vision insurance

* Competitive Paid time off

* Life & Disability insurance

* Salary based on knowledge, skills, and experience.

What we expect of you*

Degree Level High school diploma, some college preferred.

* Minimum of 2 years relevant service coordination and/or dispatch experience.

Knowledge Areas:

* Experience in dealing with a fast pace and complex working environment, coordinating and showing flexibility to change plans constantly and think ahead

* Experience in working in a technical or support environment

* Good analytical and planning skills

* Strong knowledge of SAP

* Experience with C4C, CRM, and Service Management Systems

Critical Skills:

* Cope with pressure and maintain a positive working attitude

* Excellent planning capabilities, thinking ahead and trying to always improve

* Great empathy and internal/ external customer focus and commitment

* Good business understanding and cost consciousness

* Clear and effective verbal and written communication

* Be approachable and open& confident in interaction with others

* Build up a network

Other Requirements:

* Excellent verbal and written English required

* Must be comfortable receiving and making outbound phone calls.

* Proficiency in Microsoft Office, including Word and Excel.

City
Michigan City, IN.

Atlas Copco Rental LLC is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others.

Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

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