Network Facilities Technician I at Cox Communications, Inc. in Macon, Georgia

Job Description:

*Primary Location: *6601 Hawkinsville Rd, Macon, GA, USA
*Division: *Cox Communications Inc
*Job Level: *Individual Contributor
*Travel: *Yes, 5 % of the Time
*Schedule: *Full-time
*Shift: *Night Job
*Requisition Number: *208282

Cox Communications is
searching for a Network Facilities Technician I. This role assists in the installation, turn
up, testing, break fix, maintenance and monitoring of equipment in an MTC, STC,
or other Critical Facilities in a 24X7, on-demand environment. The incumbent assists in the maintenance,
troubleshooting and restoration of network technology functionality by: conducting
scheduled and routine performance tests on all hardware and equipment;
installing, activating, modifying, repairing, maintaining and aligning
equipment per business needs, and providing technical support for all services
offered using established processes, scripts, and procedures.

*Primary
Responsibilities and Essential Functions*

* *

* *

* Assists
in the validation of work packages, executing project MOPs with boundary
partners.
* Assists
in the validation and authentication of the operational performance of network
systems equipment, ensuring compliance with design specifications and quality
of service targets, by utilizing appropriate test equipment and management
platform practices.
* In response
to alarms or outage notifications, analyzes and troubleshoots problems for
quick resolution in conjunction with regional or enterprise-wide Network
Operations Centers (NOCs) to restore service or escalate the issue as
appropriate.
* Ensures
the installation, documentation, turn-up and maintenance of circuits and
equipment conform to company standards.
* Assists
in the execution of network installations by: studying work packages, bill of
materials, plans, manuals, and technical specifications; ordering and gathering
equipment, supplies, materials, and tools, and assessing installation, site
preparation and installation diagrams.
* Establishes
voice, video and data networks by: running, pulling, terminating, and splicing
cables; installing telecommunications equipment, routers, switches,
multiplexers, cable trays, programming features, establishing connections and
integrations in accordance with industry and company standards; activating and
utilizing remote access tools, and working with contractors and other boundary
partners.
* Verifies
service by testing circuits, equipment, and alarms and, subsequently,
identifying and correcting or escalating problems.
* Documents
network by labeling and routing equipment and cables, while updating, under
supervision, configuration diagrams and specifications.
* Maintains
network by testing network back-up procedures and troubleshooting or repairing
outages.
* Maintains
internal and external customer rapport by listening to and resolving concerns, and
answering questions.
* Maintains
safe work environment by following codes, standards, and legal regulations. This
includes, but is not necessarily limited to: fire suppression, access systems,
HVAC, PPE, and related topics.
* Keeps
supplies ready by maintaining appropriate inventory of stock, placing orders when
necessary, and verifying receipt through Oracle or other means.
* Updates
job knowledge by participating in educational opportunities, reading technical
publications and taking advantage of other training opportunities.
* Accepts
ownership for accomplishing new and different requests, as well as exploring
opportunities to add value to job accomplishments.
* Implements
work orders, creates Remedy tickets, coordinates installation, activation and
testing as needed in the turn-up of services to ensure customer satisfaction
and acceptance of circuits and services.
* Participates
in the completion of PIR s as needed.
* Participates
in a stand-by rotation to provide 24/7 coverage.
* SHOUT Notification: PRIORITY/SEVERITY = CRITICAL AND MAJOR |
NOTIFICATION TYPE = OUTAGE AND DEGRADATION |FCC REPORTABLE = ALL | PLANNED
MAINTENANCE = ALL
* Remedy Queues: ZHSI Backbone, HFC MTC/Hub,
Contour2, HFC Voice Services

Qualifications: *Minimum*

* High School
Diploma, GED or relevant work experience
* 1 or more
year of experience preferred in related field (i.e., RF plant, cabling, field
services or related technology)
* General
knowledge of the basic operation and principles of generators and power systems
* Knowledge of
RF and Ethernet properties and testing
* Excellent
written and verbal communication skills
* Valid local
State Driver s License with driving record that meets Cox standards
* Knowledge of
monitoring and tracking tools related to troubleshooting
* Ability to
use various video, data, fiber and RF test equipment
* Knowledge of
signal flow layout of MTCs, STCs, Critical Facilities and hubs
* Understanding of core
technologies, telecom facility and environmental planned maintenance and
monitoring needs
* Basic
understanding of earth stations, over the air/free space signal flow and
associated equipment
* Understanding of
FCC requirements including proof of performance and EAS

*Preferred *

* AS/AA or Technical Certification
in related discipline desired (i.e., electronics)
* Industry certifications (e.g., SCTE,
BCT, BCE, NCTI, BICSI, etc.)
* Previous exposure to fiber optic
transport technology
* Working knowledge of Cox
specifications as they relate to all Telecomm Facilities
* Understanding of and ensuring the
compliance to all applicable FCC regulations
* Understanding of and ensuring the
compliance to all applicable Telecordia standards

* *

*Physical Requirements *

ability to lift 80 pounds regularly

ability to safely climb ladders while carrying 40 pounds

ability to work from a bucket truck or other aerial lifts

ability to respond quickly to sounds / alarms

ability to see and respond to dangerous situations

ability to work safely around live AC/DC Power Plant

ability to wear personal protective gear correctly

ability to work in extreme weather

Who We Are
*About Cox Communications*
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

*About Cox *
We are the Cox family of businesses. We ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions Cox Communications and Cox Automotive are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you ll be going with us, and the common purpose that unites us at coxenterprises.com.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual s age, race, color, religion or creed, national