Warranty Analyst - HVAC at Daikin Applied in Plymouth, Minnesota

Job Description:

Summary:

Provide technical advice and trouble-shooting for warranty customers and service groups regarding the application and operation of our products. Support the Daikin Parts warranty process and interact with other business units.

Essential Duties and Responsibilities

- Lead efforts to capture customer warranties and recover 'Warranty Dollars' for Daikin.

- Review warranty orders and assist with any technical trouble shouting for compliance with warranty coverage and terms.

- Respond to customer's inquiries regarding warranty coverage, terms, return policies, and ordering/returns/claims processes.

- Lead teams to review and improve existing warranty processes and work with warranty administrators from the business units to review and improve intra business warranty processes that will effectively reduce overall warranty costs to Daikin.

- Monitor Verification Report. Review and release orders for warranty replacement parts that comply with warranty administration guidelines.

- Maintain accuracy of warranty information in the system.

- Monitor Process Report for billing on a weekly basis. Initiate billing of non-returned warranty parts and credit for warranty replacement parts that were initially billed for, have been reclassified, returned, etc.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- College degree or Technical Degree in Mechanical or Electrical Engineering

- Five to ten years of related experience and/or training; or equivalent combination of education and experience.

- Basic skills: Ability to effectively communicate with customers by phone, e mail and other correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.

- Microsoft word processing software and Excel spreadsheet software as well as Outlook and strong Internet skills. In addition the person should have familiarity with Order processing systems, Database software and Contact Management systems.

About Daikin Applied

Daikin Applied is a member of the world's largest HVAC manufacturer, Daikin Industries. Daikin Applied designs and manufactures technologically advanced commercial HVAC systems for customers around the world. Customers turn to Daikin with confidence that they will experience outstanding performance, reliability and energy efficiency.

Led by the principles of people-centered management, Daikin employees have unlimited potential to influence the business. For years, we've redefined HVAC technology, innovating and pushing to never settle. Together with our customers, we're delivering the solutions to reach new heights of success.

Daikin Applied, formerly Daikin McQuay, was started in 1924 and has an extensive history of developing new, industry-leading innovations and technology. Our award-winning Rebel rooftop units, Magnitude magnetic bearing chillers, Pathfinder air-cooled chillers and Intelligent Equipment set new standards for efficiency and value for building owners. Also, our extensive water source heat pump and applied technologies, aftermarket service, and parts operations provide support to keep our customers' operations running smoothly. Daikin Applied equipment, solutions and services are sold through a global network of dedicated sales, service, and parts offices.

Daikin Industries, Ltd. is a Fortune 1000 company with more than 67,000 employees worldwide and revenues in excess of $17 billion in 2016 with nearly 30% of that coming from the U.S. In the Americas we have a strong position in the global portfolio, and the credibility and confidence of Daikin Industries' leaders who are fueling our future with investment.

Specialties:

HVAC equipment, Internet of Things (IoT) for HVAC, energy management, aftermarket service support and replacement parts, and turnkey solutions.

Equal Opportunity Employment: It is the policy of Daikin Applied to provide equal employment opportunity (EEO) to all persons regardless of race, creed, color, religion, gender, gender identification, sexual orientation, age, national origin, disability, protected veteran status, genetic information, marital status, membership or activity in a local commission, or any other characteristic protected by federal, state or local law..