Lead Billing Coordinator - Maintenance\t\t\t\t\t\t at ThyssenKrupp Elevator Corporation in Atlanta, Georgia

Job Description:

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thysssenkrupp Elevator Corporation is seeking a Lead Billing Coordinator - Maintenance in Atlanta, GA.

The Maintenance Billing Lead Coordinator is responsible for assisting in the overall quality of operations and maintaining own daily tasks while serving as the first point of contact for Billing Coordinator team. The Lead is responsible for ongoing support, training, and guidance to the Coordinators, as well as a support for the Maintenance Billing leadership team.

Essential Job Function

• Training new and existing employees on Contracts, Change Requests and any other processes pertaining to the Maintenance Billing Group


• Performing Quality Checks on Contracts and Change Requests


• Monitoring team metrics and redirecting team members, if needed.


• Serve as the departmental "go-to" for employee questions/concerns


• Performing specific tasks outlined by Management


• Adhering to departmental SLA and ensuring team compliance


• Escalate concern/issues to Supervisor when outside area of responsibility


• Identify and provide feedback to management/departments concerning recurring issues and/or process improvements.


• Support and guide team to follow best practices and create positive work culture.


• Establish and maintain a professional relationship with internal/external customers, team members and department contacts and provide customer service levels that exceed expectations.


• Performs other duties as assigned.

• High school diploma or GED and one-year certificate from college or technical school; or equivalent combination of education and experience


• At least five (5) years related experience with business to business customer interactions and/or training in Billing


• At least one (1) year experience in Billing at TKelevator


• At least one (1) year of proven skills in mentoring, coaching, training, influencing peers in the workplace


• Able to read and write correspondence in a clear and understandable manner


• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.