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Director of Residences Playa Largo Resort & Spa at Shaner Hotel Group Limited Partnership in Pittsburgh, Pennsylvania

Posted in Hospitality - Hotel 30+ days ago.

Type: Full-Time





Job Description:

Are you tired of the snow?  Do you want to work in the sun?   See a beautiful sunset every evening at work?    Our Playa Largo Resort & Spa in the beauiftul Florida Keys is looking for a Director of Residences.  

 

 

Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting so as to maximize room revenue at all times and maintain established standards and procedures of Shaner and/or franchise for Playa Largo Ocean Residence and The Hammocks of Playa Largo Resort and Spa.  Maintains and upholds cleanliness standards and show ready standards at all times for both properties.  Development of creative luxury ideas and events to increase overall luxury guest experience and carry out current implementation.  Maintains sales quotas and marketing directives for both properties. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective ownership and franchise management. 

• High school graduate.

• Minimum 1-3 years of front office management experience in the hospitality industry.

• Ability to communicate in English with guests/visitors/vendors and hotel staff to their understanding.

• Ability to provide legible communication. 

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 

• Ability to write routine reports and correspondence.  

• Ability to speak effectively before groups of customers or employees of organization.

• Ability to apply good judgment to carry out instructions.

• Ability to compute mathematical calculations.

• Familiarity with yield management and cost controls.

Qualifications (Desired):

• Some college.

• Experience with specific property management systems.

• Fluency in a second language, preferably Spanish.  

Skills: 

• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.

• Ability to endure abundant physical movements in carrying out job duties.

• Ability to enforce hotel and brand standards, policies and procedures with staff.

• Ability to ensure security and confidentiality of pertinent hotel, guest and employee data.

• Ability to use business computer systems effectively.

• Ability to achieve and maintain required performance ratings.

• Ability to work flexible hours in a 24 x 7 operation.

 





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